Customer Service Representative (Product Support)

MaxximaStyle; Hauppauge, Northern (NY, KY); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage

Dental and vision coverage

Paid time off and volunteer day

Company-paid life insurance

Employee discounts

Job summary

Maxxima is seeking a customer service representative to deliver exceptional service for LED lighting and electrical products. This full-time, on-site role is based in Hauppauge, NY with a 9:00 a.m.–5:00 p.m. schedule, Monday–Friday.

You will handle inquiries via phone, email, and chat, process orders, and collaborate with engineering and warehouse teams to resolve issues efficiently. A high school diploma and 2+ years of experience are required.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience.
• Experience with ERP/CRM systems is a plus.
• Excellent verbal and written communication skills.
• Experience with physical or technical products is preferred.

Responsibilities

• Provide outstanding customer service via phone, email, chat, and online platforms.
• Process and research orders, returns, credits, exchanges, RMAs, and warranty requests accurately.
• Investigate and resolve customer complaints with patience and sound judgment.
• Learn our LED lighting and electrical product lines and provide product information and recommendations.
• Collaborate with Engineering, Warehouse, Sales, and other teams to resolve issues efficiently.
• Maintain accurate customer, order, and interaction records in company systems.

Skills

Verbal and written communication

Problem-solving

Organizational skills

Multitasking

Customer-focused mindset

Education

High school diploma or GED

Tools

Sage/MAS ERP

CRM systems

Microsoft Office

Job description

Description

At Maxxima, great customer service means more than answering questions. It means knowing our products, solving problems, and making it easy for customers to do business with us.

For more than 40 years, Maxxima has developed innovative LED lighting and electrical products for the heavy‑duty transportation and consumer markets. We are looking for a customer‑focused professional who enjoys helping people and takes pride in delivering exceptional service to join our team as a full‑time customer service representative.

Location: Hauppauge, NY | On‑Site
Schedule: Monday‑Friday, 9:00 a.m.-5:00 p.m.

Key Responsibilities

• Provide outstanding customer service through phone, email, chat, and online platforms
• Respond promptly and professionally to customer questions, concerns, and requests
• Process and research customer orders, returns, replacements, credits, exchanges, RMAs, and warranty requests accurately
• Investigate and resolve customer complaints, including escalated or difficult interactions, with patience and sound judgment
• Learn our extensive line of LED lighting and electrical products and confidently provide product information and recommendations
• Recommend alternative or complementary products based on customer needs and availability
• Assist customers with basic to intermediate product troubleshooting and technical support
• Collaborate with Engineering, Warehouse, Sales, and other teams to resolve customer issues efficiently
• Maintain accurate customer, order, and interaction records within company systems
• Participate in ongoing product, system, and customer service training and identify opportunities to improve the customer experience
• Help maintain our high standards for quality and customer service by following established processes and best practices

Requirements

• High school diploma or GED equivalent
• 2+ years of customer service, customer support, or related experience
• Experience supporting physical or technical products in customer service or a related role preferred
• Excellent verbal and written communication skills
• Strong problem-solving skills with the ability to professionally handle challenging customer situations
• Customer-focused mindset with a strong sense of urgency and follow‑through
• Comfortable learning technical products and explaining information in an easy‑to‑understand way
• Organized, accurate, and able to manage multiple priorities in a fast‑paced environment
• Comfortable learning and working with ERP, CRM, Microsoft Office, and other digital tools
• Experience with Sage/MAS or a similar ERP system is a plus
• Bilingual English/Spanish skills are a plus

Why Join Us

• 401(k) with company match
• Highly subsidized medical
• Dental and vision coverage
• Paid time off plus paid volunteer day
• Company‑paid life insurance
• Employee Assistance Program (EAP) and healthcare concierge services
• Employee discounts on Maxxima products
• Discounts on concerts, movies, and theater events
• Company‑sponsored employee events

Salary Range: $45,000 - $50,000

Maxxima is a division of Panor Corp. We are an equal opportunity employer. Panor Corp. provides equal employment opportunity to all employees and applicants without regard to actual or perceived race, creed, color, citizenship, sex, pregnancy, religion, national origin, military status, marital status, sexual orientation, gender expression or identity, genetic information (including genetic predisposition), age, disability, status as a victim of domestic violence, or any other group protected by applicable federal, state and local laws. This policy applies to all terms and conditions of employment including, but not limited to, recruitment, hiring, assignment of duties, benefits, promotion, discipline, harassment, training, compensation, leave of absence, layoff and termination.