On-Site Customer Support Specialist – LED Lighting

MaxximaStyle; Hauppauge, Northern (NY, KY); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) with company match

Medical coverage

Dental and vision coverage

Paid time off and volunteer day

Company-paid life insurance

Employee discounts

Job summary

Maxxima is seeking a customer service representative to deliver exceptional service for LED lighting and electrical products. This full-time, on-site role is based in Hauppauge, NY with a 9:00 a.m.–5:00 p.m. schedule, Monday–Friday.

You will handle inquiries via phone, email, and chat, process orders, and collaborate with engineering and warehouse teams to resolve issues efficiently. A high school diploma and 2+ years of experience are required.

Qualifications

• High school diploma or GED required.
• 2+ years of customer service experience.
• Experience with ERP/CRM systems is a plus.
• Excellent verbal and written communication skills.
• Experience with physical or technical products is preferred.

Responsibilities

• Provide outstanding customer service via phone, email, chat, and online platforms.
• Process and research orders, returns, credits, exchanges, RMAs, and warranty requests accurately.
• Investigate and resolve customer complaints with patience and sound judgment.
• Learn our LED lighting and electrical product lines and provide product information and recommendations.
• Collaborate with Engineering, Warehouse, Sales, and other teams to resolve issues efficiently.
• Maintain accurate customer, order, and interaction records in company systems.

Skills

Verbal and written communication

Problem-solving

Organizational skills

Multitasking

Customer-focused mindset

Education

High school diploma or GED

Tools

Sage/MAS ERP

CRM systems

Microsoft Office

Job description

Maxxima is seeking a customer service representative to deliver exceptional service for LED lighting and electrical products. This full-time, on-site role is based in Hauppauge, NY with a 9:00 a.m.–5:00 p.m. schedule, Monday–Friday.

You will handle inquiries via phone, email, and chat, process orders, and collaborate with engineering and warehouse teams to resolve issues efficiently. A high school diploma and 2+ years of experience are required.