Customer Service Representative- Pressure Protection

John H. Carter Company; Louisiana; On-site; USD 45,000 - 60,000; Full time

Job summary

John H. Carter Company in Louisiana is seeking a Customer Service Representative- Pressure Protection to support control valve and valve automation customers.

You will handle quotes, order entry, purchase orders, and provide timely updates while coordinating with internal teams. The role requires at least 2+ years of inside sales experience in industrial equipment repair and a strong focus on accuracy, responsiveness, and customer satisfaction.

Qualifications

• Minimum 2+ years of Inside Sales experience in an industrial equipment repair environment.
• Experience handling quotes, purchase orders and invoices.
• Ability to manage time-sensitive customer requests with accuracy.

Responsibilities

• Timekeeping and reconciliation for the ControlWorx Team and tracks Exxon system.
• Receive and respond to phone calls, faxes and emails from Exxon customers.
• Prepare quotes, process day-to-day repairs, expedite repair work with shops.
• Coordinate purchasing of parts and services; keep customers updated.
• Ensure invoices, returns and customer account information are accurate.
• Attend required customer meetings and training; assist inside sales as needed.

Skills

Inside Sales

Customer Service

Industrial Equipment

Communication

Tools

Tracks Exxon System

Job description

Customer Service Representative- Pressure Protection

Job Category: Sales

Requisition Number: CUSTO002889

• Posted : October 22, 2026
• Full-Time
• On-site

Locations

Showing 1 location

• Travel Required : Yes

Description

• Timekeeping for the ControlWorx Team that work at ExxonMobil complex. This requires daily reconciliation into the Tracks Exxon system.
• Obtaining time approvals and material requisitions.
• Receive phone calls, faxes and emails from external & internal Exxon customers which must be handled on a timely basis. Most of the time the work load will be considered as ‘heavy’.
• Information handled will include RFQ’s, Processing Day to Day Repair Work, Expediting Repair Work through shops and provide customer updates per their requirements, Technical Assistance/Support, Factory Support, Technical Product Support, Delivery Expediting.
• Manage day to day repair activities with support such as purchasing parts or coordinating services.
• Facilitate customer repair requirements in a clear and precise manner.
• Ensure that Inside efforts are aligned with the production shop.
• Support John H Carter accounting department with problem invoices, returns and general customer account information.
• Work closely with and support the JHC services principals when required to do so.
• Attend required and preferred training.
• Source Repair Services, Product and Product information for customers.
• Support CWX colleagues at all times, and especially when overload situations arise.
• Accurately complete quotes, order entry and purchase orders.
• Attend Turnaround meetings for large outages
• Backup and support inside sales
• Ensure timely invoicing and reduce backlog/SNI amounts

Travel Required

Yes . Minimal

Qualifications

Experience

Required

Minimum 2+ years of Inside Sales experience in an industrial equipment repair environment – preferably Control Valve or Valve Automation

Preferred

An understanding of Project Level sales processes is also preferred

In the absence of a specific Control Valve or Valve Automation background, experience with other industrial instrumentation/equipment sold into the chemical, petro-chemical, refining and oil & gas industries will be considered

Equal Opportunity Employer
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