Patient Representative - Clinics-Full Time

Cape Fear Valley Health

Valley (AL)

On-site

USD 32,000 - 42,000

Full time

14 days+

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Job summary

Cape Fear Valley Health is seeking a patient-focused office support professional in North Carolina to register patients, schedule appointments, and manage billing and records. The role includes coding accuracy, transcription, and assisting with billing submissions under supervision.

Ideal candidates have clerical experience, knowledge of ICD-10/CPT-4, and strong English communication Skills. This is an on-site position supporting the outpatient clinic operations.

Qualifications

High school diploma or equivalent required.
1 year of clerical experience required.
1 year of medical business office or significant public contact preferred.
Proficiency in reading, writing, and speaking English.
Knowledge of ICD-10 and CPT-4 coding for Part B billables preferred.
Type 45-55 words per minute accurately.
Tact and ability to deal with patients under stress.

Responsibilities

Register patients expediently and schedule initial or follow-up visits and procedures.
Ensure completion of new patient information and update medical records.
Receive appointment calls and determine provider, length, and type of appointment; schedule accordingly.
Collect payments and document receipts; prepare daily cash report.
Order outside tests and schedule/confirm patient tests.
Enter ICD-10 and CPT-4 codes for patient activity and procedures.
Transcribe non-medical dictation and submit invoices to billing.
File, fax, or mail reports and records; assist in month-end reports.

Skills

English language proficiency

Medical terminology

Typing 45–55 wpm

Tact and composure

Planning and organization

Communication skills

ICD-10 and CPT-4 coding knowledge (P)

Education

High school diploma or equivalent

Tools

PC skills

Job description

Facility

Cape Fear Valley Heart and Vascular - Lillington

Location

Lillington, North Carolina

Department

Cape Fear Valley Heart and Vascular-Lillington

Job Family

Clinics - Outpatient

Work Shift

Days (United States of America)

Summary

Ensure optimum patient flow through the office; accurate and prompt submission of invoices to billing/collection department; initiation and maintenance of medical records; accurate, efficient scheduling of patient visits and accurate entry of ICD-10 and CPT-4 codes for patient charge and documentation purposes; accurate transcription of non-medical dictation; timely submission of reports.

Major Job Functions

Register patients expediently while obtaining accurate information; schedule patient appointments for initial and follow-up visits and procedures
Ensure the completion of new patient information and update information for the medical record
Receive calls regarding appointments; determine the appropriate provider, length, and type of appointment; schedule appointments accurately
Collect monies from patients in payment of bill or insurance deductible and co-payment on outpatient accounts; document receipts; prepare cash report at day's end
Order all outside tests requested by the doctor; schedule patient appointments, confirm
Enter ICD-10 and CPT-4 coding patient activity information, procedures into data processing system daily
Transcribe all non-medical dictation
Submit billing invoices to billing/collection department daily, under the supervision of the Physician Billing Manager
File, fax and/or mail reports and records
Compile and submit month end reports in a timely manner
Assists in tracking supply inventory. Notifies Office Supervisor/Coordinator when supplies need to be reordered
Serve as receptionist, greeting and directing patients, answering phone in a manner that supports Clinic Guest Relations Policy
Assists as required in non-invasive medical procedures or as security observer
As possible, knows where administrative/medical staff can be located and directs emergency messages
Other duties as assigned