Customer Service Representative, PepUp

PepUp; Onley (VA); On-site; USD 34,000 - 42,000; Full time

Job summary

PepUp is seeking a Customer Service Representative to act as a liaison, provide product information, and resolve issues for customer accounts in a small, office-based environment.

You will assist customers in person and by phone, coordinate with other departments to resolve complaints, and perform account maintenance while ensuring accurate, timely updates and communications.

Qualifications

• Proven communication and customer service skills.
• Excellent computer skills.
• Must be organized and detailed oriented.
• Self-motivated and able to respond to customers in a polite and friendly manner.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Assist customers with questions regarding accounts in person and by phone.
• Resolve complaints by coordinating with other departments to satisfy the customer promptly.
• Research customer problems and perform adjustments to correct the problem.
• Receive payments on accounts in person and by telephone.
• Reconcile customer accounts and perform account maintenance such as address changes and budget payments.
• Monitor tank gauges and verify petty cash.
• Assist switchboard/receptionist with answering calls and handling inquiries.
• Contact customers to update information and identify opportunities to better serve customer needs.

Skills

Communication

Customer service

Computer skills

Organization

Detail oriented

Self-motivated

Multitasking

Time management

Professional demeanor

Polite communication

Education

High School diploma

Job description

Summary A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Office environment is ran by one person and responsible for the daily activity of the office.

• Assist customers with any questions regarding their accounts both in person and on the telephone
• Resolve any complaints by working with other departments to satisfy the customer promptly
• Researching any customer problems and performing any adjustments to correct the problem
• Receiving payment on accounts in person and by telephone
• Reconciliation of customer accounts
• Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
• Tracking and recording problem calls
• Handle mailing daily invoices and the process of month end statements
• Assist switchboard/receptionist with answering incoming calls
• Contacting customers to update information and look for opportunities to better serve our customer needs
• Any general correspondence duties and other job duties assigned by the Customer Service Manager
• Monitor the tank gauges
• Verify the petty cash

Skills & Experience

• Proven communication and customer service skills
• Excellent computer skills
• Must be organized and detailed oriented
• Self-motivated
• Able to respond to customers in a polite and friendly manner
• Ability to multi-task, prioritize, and manage time effectively
• High School degree
• Must be flexible with work hours

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role. The employee will sit and or stand a majority of their shift, view computer screens, paperwork and filing is required. This would require the ability to lift files, open cabinets bending or standing, stoop, and pull, or kneel as necessary. The employee must occasionally pull, lift and/or move objects up to 25 pounds.

Qualifications

• Assist customers with any questions regarding their accounts both in person and on the telephone
• Resolve any complaints by working with other departments to satisfy the customer promptly
• Researching any customer problems and performing any adjustments to correct the problem
• Receiving payment on accounts in person and by telephone
• Reconciliation of customer accounts
• Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
• Tracking and recording problem calls
• Handle mailing daily invoices and the process of month end statements
• Assist switchboard/receptionist with answering incoming calls
• Contacting customers to update information and look for opportunities to better serve our customer needs
• Any general correspondence duties and other job duties assigned by the Customer Service Manager
• Monitor the tank gauges
• Verify the petty cash