Customer Service Representative, PepUp

Tri Gas & Oil Co Inc; Tasley (VA); On-site; USD 26,000 - 42,000; Full time

Job summary

Tri Gas & Oil Co Inc. is seeking a Customer Service Representative to act as a liaison, provide information on products and services, and resolve account issues with accuracy and efficiency.

The role involves handling in-person and telephone inquiries, processing payments, and coordinating with multiple departments to ensure prompt resolution of problems. A High School degree and strong organizational skills are required, with a focus on accuracy and customer satisfaction.

Qualifications

• Excellent communication and customer service skills.
• Advanced computer skills.
• Must be organized and detail oriented.
• Self-motivated with polite, friendly interaction.

Responsibilities

• Assist customers with questions about accounts in person and by phone.
• Resolve complaints by coordinating with other departments.
• Research customer problems and perform corrections.
• Record payments and reconcile customer accounts.
• Maintain customer accounts (address changes, budget payments, prebuy plans).
• Handle daily invoices and month-end statements.
• Assist receptionist with calls and information updates.
• Monitor tank gauges and petty cash.

Skills

Communication skills

Customer service

Computer skills

Detail-oriented

Multitasking

Time management

Education

High School degree

Job description

Summary:A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Office environment is ran by one person and responsible for the daily activity of the office.Assist customers with any questions regarding their accounts both in person and on the telephoneResolve any complaints by working with other departments to satisfy the customer promptlyResearching any customer problems and performing any adjustments to correct the problemReceiving payment on accounts in person and by telephoneReconciliation of customer accountsPerforming any customer account maintenance such as, address changes, budget payment and prebuy plansTracking and recording problem callsHandle mailing daily invoices and the process of month end statementsAssist switchboard/receptionist with answering incoming callsContacting customers to update information and look for opportunities to better serve our customer needsAny general correspondence duties and other job duties assigned by the Customer Service ManagerMonitor the tank gaugesVerify the petty cashSkills & Experience:Proven communication and customer service skillsExcellent computer skillsMust be organized and detailed orientedSelf-motivatedAble to respond to customers in a polite and friendly mannerAbility to multi-task, prioritize, and manage time effectivelyHigh School degreeMust be flexible with work hoursPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role. The employee will sit and or stand a majority of their shift, view computer screens, paperwork and filing is required. This would require the ability to lift files, open cabinets bending or standing, stoop, and pull, or kneel as necessary. The employee must occasionally pull, lift and/or move objects up to 25 pounds.Assist customers with any questions regarding their accounts both in person and on the telephoneResolve any complaints by working with other departments to satisfy the customer promptlyResearching any customer problems and performing any adjustments to correct the problemReceiving payment on accounts in person and by telephoneReconciliation of customer accountsPerforming any customer account maintenance such as, address changes, budget payment and prebuy plansTracking and recording problem callsHandle mailing daily invoices and the process of month end statementsAssist switchboard/receptionist with answering incoming callsContacting customers to update information and look for opportunities to better serve our customer needsAny general correspondence duties and other job duties assigned by the Customer Service ManagerMonitor the tank gaugesVerify the petty cash