Customer Service Representative, PepUp

Tri Gas & Oil Co Inc; Pocomoke City (MD); On-site; USD 32,000 - 48,000; Full time

Job summary

Tri Gas & Oil Co Inc is seeking a Customer Service Representative to act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency. The role involves a single-person office environment and daily office duties, including handling calls, payments, and account maintenance.

The CSR will assist customers in person and by phone, coordinate with other departments to resolve complaints, and manage correspondence and invoices.

Qualifications

• Proven communication and customer service skills.
• Excellent computer skills.
• Must be organized and detail oriented.
• Self-motivated and able to work independently.
• Respond to customers in a polite and friendly manner.
• Able to multitask, prioritize and manage time effectively.
• High School degree.

Responsibilities

• Assist customers with questions regarding their accounts in person and by telephone.
• Resolve complaints by working with other departments to satisfy the customer promptly.
• Research customer problems and perform adjustments to correct the problem.
• Receive payment on accounts in person and by telephone.
• Reconciliation of customer accounts.
• Perform account maintenance such as address changes, budget payments and prebuy plans.
• Track and record problem calls.
• Handle mailing of daily invoices and the process of month end statements.
• Assist switchboard/receptionist with answering incoming calls.
• Contact customers to update information and look for opportunities to better serve our needs.
• General correspondence duties and other job duties assigned by the Customer Service Manager.

Skills

Communication

Customer service

Multitasking

Time management

Organized

Polite communication

Self-motivated

Education

High School degree

Job description

Summary:A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Office environment is ran by one person and responsible for the daily activity of the office.Assist customers with any questions regarding their accounts both in person and on the telephoneResolve any complaints by working with other departments to satisfy the customer promptlyResearching any customer problems and performing any adjustments to correct the problemReceiving payment on accounts in person and by telephoneReconciliation of customer accountsPerforming any customer account maintenance such as, address changes, budget payment and prebuy plansTracking and recording problem callsHandle mailing daily invoices and the process of month end statementsAssist switchboard/receptionist with answering incoming callsContacting customers to update information and look for opportunities to better serve our customer needsAny general correspondence duties and other job duties assigned by the Customer Service ManagerMonitor the tank gaugesVerify the petty cashSkills & Experience:Proven communication and customer service skillsExcellent computer skillsMust be organized and detailed orientedSelf-motivatedAble to respond to customers in a polite and friendly mannerAbility to multi-task, prioritize, and manage time effectivelyHigh School degreeMust be flexible with work hoursPhysical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role. The employee will sit and or stand a majority of their shift, view computer screens, paperwork and filing is required. This would require the ability to lift files, open cabinets bending or standing, stoop, and pull, or kneel as necessary. The employee must occasionally pull, lift and/or move objects up to 25 pounds.Assist customers with any questions regarding their accounts both in person and on the telephoneResolve any complaints by working with other departments to satisfy the customer promptlyResearching any customer problems and performing any adjustments to correct the problemReceiving payment on accounts in person and by telephoneReconciliation of customer accountsPerforming any customer account maintenance such as, address changes, budget payment and prebuy plansTracking and recording problem callsHandle mailing daily invoices and the process of month end statementsAssist switchboard/receptionist with answering incoming callsContacting customers to update information and look for opportunities to better serve our customer needsAny general correspondence duties and other job duties assigned by the Customer Service ManagerMonitor the tank gaugesVerify the petty cash