Customer Service Representative, PepUp

PepUp; Pocomoke City (MD); On-site; USD 19,286 - 27,552; Full time

Job summary

PepUp in Maryland is seeking a Customer Service Representative (CSR) to act as a liaison, provide product and service information, and resolve account issues with accuracy and efficiency.

The role involves assisting customers in person or by phone, processing payments, reconciling accounts, updating information, and supporting the switchboard and office daily operations.

You should be organized, detail oriented, and able to multitask in a small office environment.

Qualifications

• Proven communication and customer service skills.
• Excellent computer skills.
• Must be organized and detail oriented.
• Self-motivated and able to work independently.
• Able to respond to customers in a polite and friendly manner.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Assist customers with any questions regarding their accounts in person or by telephone.
• Resolve complaints by coordinating with other departments to satisfy the customer promptly.
• Research customer problems and perform adjustments to correct the problem.
• Receive payments on accounts in person and by telephone.
• Reconcile customer accounts.
• Maintain customer accounts (address changes, budget payments, prebuy plans).
• Track and record problem calls.
• Mail daily invoices and manage month-end statements.
• Assist switchboard/receptionist with incoming calls.
• Contact customers to update information and identify opportunities to better serve needs.
• Handle general correspondence and other duties assigned by the Customer Service Manager.
• Monitor tank gauges and verify petty cash.

Skills

Communication

Customer service

Computer skills

Organized

Detail oriented

Self-motivated

Polite and friendly

Multitasking

Flexible hours

Education

High School diploma

Tools

MS Office

Job description

Summary

• Assist customers with any questions regarding their accounts both in person and on the telephone
• Resolve any complaints by working with other departments to satisfy the customer promptly
• Researching any customer problems and performing any adjustments to correct the problem
• Receiving payment on accounts in person and by telephone
• Reconciliation of customer accounts
• Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
• Tracking and recording problem calls
• Handle mailing daily invoices and the process of month end statements
• Assist switchboard/receptionist with answering incoming calls
• Contacting customers to update information and look for opportunities to better serve our customer needs
• Any general correspondence duties and other job duties assigned by the Customer Service Manager
• Monitor the tank gauges
• Verify the petty cash

Summary

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Office environment is ran by one person and responsible for the daily activity of the office.

• Assist customers with any questions regarding their accounts both in person and on the telephone
• Resolve any complaints by working with other departments to satisfy the customer promptly
• Researching any customer problems and performing any adjustments to correct the problem
• Receiving payment on accounts in person and by telephone
• Reconciliation of customer accounts
• Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
• Tracking and recording problem calls
• Handle mailing daily invoices and the process of month end statements
• Assist switchboard/receptionist with answering incoming calls
• Contacting customers to update information and look for opportunities to better serve our customer needs
• Any general correspondence duties and other job duties assigned by the Customer Service Manager
• Monitor the tank gauges
• Verify the petty cash

Skills & Experience

• Proven communication and customer service skills
• Excellent computer skills
• Must be organized and detailed oriented
• Self-motivated
• Able to respond to customers in a polite and friendly manner
• Ability to multi-task, prioritize, and manage time effectively
• High School degree
• Must be flexible with work hours

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role. The employee will sit and or stand a majority of their shift, view computer screens, paperwork and filing is required. This would require the ability to lift files, open cabinets bending or standing, stoop, and pull, or kneel as necessary. The employee must occasionally pull, lift and/or move objects up to 25 pounds.

Qualifications

• Assist customers with any questions regarding their accounts both in person and on the telephone
• Resolve any complaints by working with other departments to satisfy the customer promptly
• Researching any customer problems and performing any adjustments to correct the problem
• Receiving payment on accounts in person and by telephone
• Reconciliation of customer accounts
• Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
• Tracking and recording problem calls
• Handle mailing daily invoices and the process of month end statements
• Assist switchboard/receptionist with answering incoming calls
• Contacting customers to update information and look for opportunities to better serve our customer needs
• Any general correspondence duties and other job duties assigned by the Customer Service Manager
• Monitor the tank gauges
• Verify the petty cash