Customer Service Representative, PepUp

Tri Gas & Oil Co; Tasley (VA); On-site; USD 22,000 - 28,000; Full time

Job summary

Tri Gas & Oil Co. is seeking a Customer Service Representative to act as a liaison, provide product and service information, and resolve customer issues with accuracy and efficiency. The role focuses on office-based tasks and daily account activity within a Tasley, VA location.

The ideal candidate will have a High School degree, solid communication skills, and the ability to handle multi-line duties, payments, and record-keeping in a fast-paced environment.

Qualifications

• Proven communication and customer service skills.
• Excellent computer skills.
• Must be organized and detail oriented.
• Self-motivated and reliable.
• Able to respond to customers in a polite and friendly manner.
• Ability to multi-task, prioritize, and manage time effectively.

Responsibilities

• Assist customers with account questions in person or by phone.
• Resolve complaints by coordinating with other departments.
• Research customer issues and perform necessary adjustments.
• Receive payments in person or by phone and reconcile accounts.
• Maintain customer records with updated information.
• Prepare and mail daily invoices and assist with month-end statements.
• Support switchboard/reception with incoming calls.
• Monitor and verify cash and petty cash as required.

Skills

Communication skills

Customer service

Computer skills

Organization

Self-motivation

Polite & friendly demeanor

Multitasking

Time management

Flexibility

Education

High School degree

Job description

Job Details

Job DetailsJob Location: Tasley Office - Tasley, VA 23441Position Type: Full TimeEducation Level: High SchoolSalary Range: $16.00 - $20.00 HourlyTravel Percentage: NoneJob Category: Customer Service

Summary

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging issues that our customer accounts might face with accuracy and efficiency. Office environment is ran by one person and responsible for the daily activity of the office.

• Assist customers with any questions regarding their accounts both in person and on the telephone
• Resolve any complaints by working with other departments to satisfy the customer promptly
• Researching any customer problems and performing any adjustments to correct the problem
• Receiving payment on accounts in person and by telephone
• Reconciliation of customer accounts
• Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
• Tracking and recording problem calls
• Handle mailing daily invoices and the process of month end statements
• Assist switchboard/receptionist with answering incoming calls
• Contacting customers to update information and look for opportunities to better serve our customer needs
• Any general correspondence duties and other job duties assigned by the Customer Service Manager
• Monitor the tank gauges
• Verify the petty cash

Skills & Experience:

• Proven communication and customer service skills
• Excellent computer skills
• Must be organized and detailed oriented
• Self-motivated
• Able to respond to customers in a polite and friendly manner
• Ability to multi-task, prioritize, and manage time effectively
• High School degree
• Must be flexible with work hours

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role. The employee will sit and or stand a majority of their shift, view computer screens, paperwork and filing is required. This would require the ability to lift files, open cabinets bending or standing, stoop, and pull, or kneel as necessary. The employee must occasionally pull, lift and/or move objects up to 25 pounds.

Qualifications

• Assist customers with any questions regarding their accounts both in person and on the telephone
• Resolve any complaints by working with other departments to satisfy the customer promptly
• Researching any customer problems and performing any adjustments to correct the problem
• Receiving payment on accounts in person and by telephone
• Reconciliation of customer accounts
• Performing any customer account maintenance such as, address changes, budget payment and prebuy plans
• Tracking and recording problem calls
• Handle mailing daily invoices and the process of month end statements
• Assist switchboard/receptionist with answering incoming calls
• Contacting customers to update information and look for opportunities to better serve our customer needs
• Any general correspondence duties and other job duties assigned by the Customer Service Manager
• Monitor the tank gauges
• Verify the petty cash