Customer Service Representative - Paws Pet Resort

Best Friends Pet Care, Inc.; Sioux Falls (SD); Sur place; USD 17 000 - 25 000; Plein temps

Résumé du poste

Best Friends Pet Care, Inc. is seeking Customer Service Representatives who are passionate about animals and delivering wow service to guests and their pets.

You will be the first point of contact, helping with check-ins, tours, and reservations while maintaining a clean and welcoming facility. The role requires the ability to work evenings, weekends, and holidays, lift up to 40 pounds, and stand for long periods in a fast-paced environment.

Qualifications

• High School Graduate or Equivalent.
• At least 1 year of professional animal experience.
• Love of animals and ability to work in a fast-paced environment.
• Professional demeanor and flexibility to work evenings, weekends and holidays.

Responsabilités

• Welcomes human and pet guests with excellent customer service.
• Check-ins and check-outs, greeting guests and tours.
• Answering and handling calls professionally.
• Maintain cleanliness and schedule activities.
• Data entry and file maintenance as needed.
• Work both independently and as a team member.

Description du poste

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with wow service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

Responsibilities

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general
• questions
• Answering and handling calls in a professional manner
• Maintaining cleanliness
• Maintaining cleanliness
• Scheduling
• File maintenance
• Data entry

Qualifications

Skills Required

• - Possess a love of animals
• - Displays a professional manner at all times
• - Ability to work evenings, weekends & holidays
• - Lift/carry 40 pounds or more
• - Able to stand/walk for eight hours a day
• - Able to work in a fast-paced environment
• - Able to work on a computer system
• - Able to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.

Essential Job Functions

• - Welcomes both human and pet guests
• - Can correctly identify animal body language/behavior
• - Follows safe handling procedures
• - Checking in and out of pet guests while providing excellent customer service
• - Escorts pets to and from their rooms
• - Takes reservations over the phone
• - Can work both individually and as a team player while performing duties
• - Contributes in maintaining the cleanliness of the facility
• - Communication with management and other team members

Required Education

• - High School Graduate or Equivalent
• - At least 1 year of professional animal experience