Customer Service Representative

K9 Resorts Luxury Pet Hotel; Fanwood (NJ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Paid training

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Job summary

K9 Resorts Luxury Pet Hotel in Fanwood, NJ is seeking a Customer Service Representative to provide a WOW experience for clients and their dogs. The CSR is the face of the company, ensuring comfort, confidence, and VIP service while upholding mission and values.

The role requires basic computer skills, strong customer service orientation, and the ability to learn new programs. Weekend/holiday availability is needed, with some flexibility in schedule.

Qualifications

• High School diploma or equivalent is required.
• Some weekend and holiday hours are required.
• Previous pet care experience is preferred but not required.

Responsibilities

• Greets all customers entering the building.
• Performs Check In/Check Out and reservation procedures in the POS system.
• Accepts payment from customers.
• Takes custody of pets and ensures proper placement in the building.
• Answers telephone inquiries and directs calls as needed.
• Gives facility tours to potential customers when necessary.
• Sanitation of boarding and daycare accommodations.
• Monitors daycare operations.
• Performs body checks for pre-existing conditions or injuries.
• Supports the General Manager/Owner with small office tasks.
• Provides feeding and medicating for dogs as required.

Skills

Customer service

Multitasking

Communication skills

Emotional intelligence

Salesmanship

Education

High School diploma or equivalent

Tools

Microsoft Windows

Job description

Company Description

K9 Resorts Luxury Pet Hotel (http://www.k9resorts.com) strives to offer the best pet care experience for all the dogs in its care and was honored with the 2019 IBPSA Pet Care Business Excellence Award. Founded in 2005, each K9 Resort is custom-designed with hospital-grade ventilation systems, antimicrobial flooring, cage-free luxury boarding, and world-class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.

Benefits

• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development

Company Description

K9 Resorts Luxury Pet Hotel (http://www.k9resorts.com) strives to offer the best pet care experience for all the dogs in its care and was honored with the 2019 IBPSA Pet Care Business Excellence Award. Founded in 2005, each K9 Resort is custom-designed with hospital-grade ventilation systems, antimicrobial flooring, cage-free luxury boarding, and world-class, professionally trained staff members. Recommended by numerous pet professionals and several major publications, K9 Resorts is proud to lead the way in the pet hospitality industry.

Job Description

• Must be at least 18 years of age*

The Customer Service Representative is responsible for providing every client with a “wow experience”. As a CSR, you are the face of the company. The CSR’s purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP. They are also entrusted to ensure the mission and values are protected and upheld.

Essential Job Functions

• Fluent in Microsoft Office and well-versed in computer usage
• Willing/able to learn new computer programs easily
• Very customer service-oriented
• Able to use downtime effectively
• Greets all customers coming into the building
• Performs Check In/Check Out and reservation procedures in the POS system
• Accepts payment from customers
• Takes custody of pets and makes sure they are properly placed in the building
• Answers telephone inquiries
• Works closely with the management team to handle small office tasks
• Provides tours of the facility to potential customers when necessary
• Responsible for feeding and medicating of all dogs
• Provides personal playtimes for dogs when such a service is requested
• Takes dogs outside for elimination breaks
• Performs body checks to search for pre-existing conditions and/or injuries
• Has the ability to perform the following tasks at the request of the General Manager/Owner
• Sanitation of all boarding and daycare accommodations
• Monitoring Daycare
• Bathing

Qualifications

• Education and Experience: High School diploma or equivalent
• Previous Pet Care Experience Is Preferred But Not Required
• Some weekend and holiday hours are required

Technical Skills

• Computer skills including knowledge of Microsoft Windows.
• Proficient written and spoken communication skills.

Personal Characteristics

• Must be able to communicate with all types of people, remain calm, mediate and problem solve
• Must be of moral and ethical character
• High level of emotional intelligence
• Salesmanship personality and comfort
• Ability to multitask
• Strong ability to adapt to change and support company directives
• A Can-Do - It is my job attitude
• Outgoing, positive, enthusiastic personality
• Must demonstrate love for dogs
• Well-organized and efficient

Benefits

• We offer competitive pay, opportunities to advance, and a 50% discount on all services.
• Employee discount
• Paid training

Salary: $16-17 per hour

Schedule

• Monday 1pm-7pm
• Tuesday 1pm-7pm
• Thursday 1-7pm
• Saturday 6am-6pm

Fanwood, NJ 07023:

Reliably commute or planning to relocate before starting work (Required)

Education

High school or equivalent (Required)

Job Types: Full-time, Part-time

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to K9 Resorts Corporate.