Customer Service Representative - Paws Pet Resort

Best Friends Pet Care INC; Sioux Falls (SD); Vor Ort; USD 17.000 - 22.000; Vollzeit

Zusammenfassung

Best Friends Pet Care Inc is seeking a Customer Service Representative who loves animals and delivers WOW service to human and pet guests. You are the first point of contact and will contribute to a friendly, clean, organized lobby environment.

You will handle check-ins, calls, reservations, and daily tasks, including data entry and teamwork. The role requires lifting up to 40 pounds, standing for long periods, and availability evenings, weekends, and holidays.

Qualifikationen

• High School Diploma or equivalent required.
• At least 1 year of professional animal experience preferred.

Aufgaben

• Welcomes human and pet guests and assists with check-ins and check-outs.
• Answers inquiries and handles reservations over the phone.
• Maintains cleanliness of lobby and facility.
• Ability to work evenings, weekends & holidays.

Kenntnisse

Customer service

Professional demeanor

Team player

Lift 40 lbs

Stand 8 hrs

Computer literacy

Dog handling

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!Responsibilities:• Main lobby operations – check-ins, check-outs, guest visits and tours, answering generalquestions• Answering and handling calls in a professional manner• Maintaining cleanliness• Maintaining cleanliness• Scheduling• File maintenance• Data entrySkills RequiredPossess a love of animalsDisplays a professional manner at all timesAbility to work evenings, weekends & holidaysLift/carry 40 pounds or moreAble to stand/walk for eight hours a dayAble to work in a fast-paced environmentAble to work on a computer systemAble to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.Essential Job FunctionsWelcomes both human and pet guestsCan correctly identify animal body language/behaviorFollows safe handling proceduresChecking in and out of pet guests while providing excellent customer serviceEscorts pets to and from their roomsTakes reservations over the phoneCan work both individually and as a team player while performing dutiesContributes in maintaining the cleanliness of the facilityCommunication with management and other team membersRequired EducationHigh School Graduate or EquivalentAt least 1 year of professional animal experience