Customer Service Representative - Fit 'N' Furry

Best Friends Pet Care INC; Petaluma (CA); Vor Ort; USD 25.000 - 28.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Life insurance

STD/LTD

401K with company match

ESOP

Paid vacation

Pet discounts

Zusammenfassung

Best Friends Pet Care INC in Petaluma, CA seeks friendly Customer Service Representatives to greet human and pet guests, manage check-ins/check-outs, answer calls, and help with tours and reservations in a fast-paced environment.

We look for animal lovers who can work evenings, weekends and holidays. Benefits include ESOP, health/dental/vision, life and disability insurance, 401K with company match, paid vacation, and pet service discounts.

Qualifikationen

• High School Graduate or Equivalent.
• At least 1 year of professional animal experience.
• Ability to work evenings, weekends & holidays.
• Lift 40 pounds or more and stand for eight hours.
• Comfortable working with dogs and cleaning/disinfectants.

Aufgaben

• Welcomes human and pet guests at the lobby and assists with check-ins/check-outs.
• Answering and handling calls in a professional manner.
• Maintain cleanliness of the facility and common areas.
• Schedule appointments and perform data entry tasks.
• Escort pets to and from rooms and take reservations over the phone.

Kenntnisse

Love of animals

Professional demeanor

Evenings/weekends/holidays flexibility

Physical stamina (lift 40 lbs, stand 8

Computer skills

Ausbildung

High School Graduate or Equivalent

Jobbeschreibung

Our Customer Service Representatives are passionate animal lovers who provide our human and pet guests with “wow” service. Our CSRs are our first points of contact with our guests and are focused on building great relationships.We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!We offer:· Health, dental, vision, life insurance, STD/LTD, 401K with company matching· ESOP - Employee Stock Ownership Plan (100% company paid)· Paid vacation· Pet supply and service discounts and more!Responsibilities:• Main lobby operations – check-ins, check-outs, guest visits and tours, answering generalquestions• Answering and handling calls in a professional manner• Maintaining cleanliness• Maintaining cleanliness• Scheduling• File maintenance• Data entrySkills RequiredPossess a love of animalsDisplays a professional manner at all timesAbility to work evenings, weekends & holidaysLift/carry 40 pounds or moreAble to stand/walk for eight hours a dayAble to work in a fast-paced environmentAble to work on a computer systemAble to handle dogs on leashes and work in an environment with exposure to disinfectant/sanitation chemicals, animal dander and excretions.Essential Job FunctionsWelcomes both human and pet guestsCan correctly identify animal body language/behaviorFollows safe handling proceduresChecking in and out of pet guests while providing excellent customer serviceEscorts pets to and from their roomsTakes reservations over the phoneCan work both individually and as a team player while performing dutiesContributes in maintaining the cleanliness of the facilityCommunication with management and other team membersRequired EducationHigh School Graduate or EquivalentAt least 1 year of professional animal experienceThe compensation information below is provided in compliance with applicable state and local pay transparency laws. The hourly pay range for this position is $18 to $20 per hour. Actual compensation may vary based on factors including experience, qualifications, schedule availability, geographic location, and business needs. This position may also be eligible for incentives and overtime opportunities, where applicable. Where required by law, employees will be compensated at least the applicable minimum wage for all hours worked.