Customer Service Representative - Patient Registration

R1 RCM; Indianapolis (IN); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a compassionate Customer Service Representative to enhance patient experiences at a leading hospital. This part-time role involves assisting patients during registration, addressing their concerns, and providing emotional support. The ideal candidate will thrive in a fast-paced environment, showcasing excellent customer service skills while managing multiple tasks. Join a committed team dedicated to professional growth and make a meaningful impact on patients' lives in a supportive setting.

Qualifications

• Excellent customer service skills to assist patients effectively.
• Ability to handle diverse patient and insurance information.

Responsibilities

• Assist patients with hospital check-in processes and registration.
• Provide emotional support to patients to ease anxiety.

Skills

Customer Service Skills

Attention to Detail

Adaptability

Education

High School Diploma or GED

Job description

Join to apply for the Customer Service Representative - Patient Registration role at R1 RCM

Location and Schedule

Location: Ascension St. Vincent Hospital

Shift Hours: Part-time, Monday - Friday, 11:00 AM - 4:00 PM in the Ortho department

Company Overview

R1 is a leading provider of technology-driven solutions that enhance the patient experience and financial performance of hospitals, health systems, and medical groups. Our expertise combines a global workforce of revenue cycle professionals with advanced technology including analytics, AI, automation, and workflow orchestration.

Job Responsibilities

1. Assist patients with hospital check-in processes, answering questions during registration, and collecting information accurately and compassionately.
2. Build trust through attentive listening and addressing patient concerns and fears.
3. Work efficiently in a fast-paced environment, managing multiple screens and data entry tasks, often amidst clinical interruptions.
4. Provide emotional support to patients, helping to ease anxiety and build rapport.
5. Handle diverse patient and insurance information, requiring quick learning and adaptability.
6. Work collaboratively with a team committed to your professional growth.

Minimum Requirements

• High School Diploma or GED
• Excellent customer service skills

Additional Information

Pay range: $16.00 - $22.30 per hour, based on role, experience, and qualifications.

We value diversity and are committed to equal employment opportunity in all aspects of employment. Accommodations are available for applicants with disabilities.