Customer Service Representative - Patient Registration

R1 RCM; Avon (IN); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to join their dynamic team. In this role, you will be at the forefront of patient interactions, helping individuals check into the hospital with care and efficiency. This position offers a unique opportunity to launch your healthcare career, where you will learn essential skills while working in a fast-paced environment. You will be trained to handle various patient needs and ensure accurate information intake, all while providing compassionate support to those who may be anxious or unwell. Join a team that values your growth and offers a competitive benefits package, making a meaningful impact in the community.

Qualifications

• Excellent customer service experience is crucial for this role.
• Ability to multi-task and handle technology efficiently.

Responsibilities

• Assist patients with registration while providing compassionate support.
• Collect and input patient information accurately in a fast-paced environment.

Skills

Customer Service

Multi-tasking

Technology Proficiency

Compassionate Communication

Education

High School Diploma or GED

Tools

Computer Systems

Phone Systems

Job description

Location: Ascension St. Vincent Avon

Shift Hours: Nights PRN, 7p-7a, Float Between all 4 sites. Work 1 shift a week, every other weekend. On-call 2 days a month. The scheduled shifts and on-call shifts will be at any of the 4 sites.

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.

As our Customer Service Representative, you’ll help our patients check into the hospital. It’s fast-paced on occasion, and you’ll be the person they rely on to answer questions during registration. You’ll build trust in these interactions by collecting information accurately and quickly while listening with compassion to address their fears and concerns.

To thrive in this job, you’ll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don’t need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We’ll teach you everything you need to know, making this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.

Here’s what you can expect working in Patient Registration (Customer Service):

• Working on computers and answering phones to intake information in a busy environment. You’ll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk.
• Helping people who may be very ill or worried. We’re not just intaking information; patients need you to be there for them and listen carefully to ease their anxiety. You’ll ask follow-up questions and build rapport in real time.
• Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage that will require knowledge through training. You must work quickly and expect the unexpected. This is not a casual desk job.
• A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:

• High School Diploma or GED
• Excellent customer service experience

For this US-based position, the base pay range is $16.00 - $22.30 per hour. Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.

The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team, you’ll find the opportunity to constantly learn, collaborate across groups, and explore new paths for your career.

Our associates are given the chance to contribute, think boldly, and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a competitive benefits package.

R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices, including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.

If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.

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To learn more, visit: R1RCM.com

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