Customer Service Representative - Parts and Counter Sales

D&W Diesel, Inc.; Denver (CO); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k) with a company match

Health, dental & vision insurance

Disability & Life Insurance

Paid Time Off & Paid Holidays

Job summary

D&W Diesel, Inc. in Denver, CO is hiring an experienced Customer Service/Inside Sales Representative to serve customers with product information, exchanges or repairs in a timely, friendly manner.

You will handle inbound calls, establish business relationships, assist with pricing, availability and applications, and support sales reps while staying up-to-date on heavy-duty parts and equipment. Bilingual Spanish is a plus.

Qualifications

• Experience in a customer support role with strong communication skills.
• Experience with heavy duty parts or tank truck equipment is a big plus.
• Must have a technical aptitude with an ability to learn products.
• Proficient in MS Office and other computer functions.
• Must be able to meet the physical demands of the position.
• Bilingual -- fluent in Spanish is a plus.

Responsibilities

• Provide an exceptional level of customer service.
• Handle a moderate volume of inbound calls related to heavy duty parts.
• Establish business relationships with customers, able to speak the customer's language.
• Access information on our products and stay up to date on product and industry changes.
• Assist sales representatives with research of products, pricing, availability, and applications.
• Handle and process the incoming and outgoing of parts and product.

Skills

Customer service

Communication

Technical aptitude

MS Office

Bilingual Spanish

Tools

MS Office

Job description

Job Description

We are currently hiring an experienced Customer Service/Inside Sales Representative for our Denver, CO location. This position services customers with information, product exchanges or repairs in a timely, helpful friendly manner.

Job Responsibilities

• Provide an exceptional level of customer service.
• Handle a moderate volume of inbound calls related to heavy duty parts.
• Work to establish business relationships with customers, able to speak the customer's language.
• Know how to access information on our products and stay up to date on product and industry changes.
• Aid sales representatives with research of products, pricing, availability, and applications.
• Handle and process the incoming and outgoing of parts and product.

Job Requirements

• Previous experience in a customer support role with strong communication skills
• Experience with heavy duty parts or tank truck equipment is a big plus
• Must have a technical aptitude with an ability to learn products
• Proficient in MS Office and other computer functions
• Must be able to meet the physical demands of the position
• Bilingual -- fluent in Spanish is a plus

D&W Diesel, Inc. is employee owned, $130 million business with over 350 employees in 8 locations. D&W has 50 years of history as an aftermarket distributor of heavy-duty truck and off-road equipment parts, remanufacturing and distribution of diesel engine components, and industrial products. We are dedicated to continued growth through investment in our modern facilities and our exceptional team of employees.

Benefits

• Employee Stock Ownership Plan (ESOP)
• 401(k) with a company match
• Health, dental & vision insurance
• Disability & Life Insurance
• Paid Time Off & Paid Holidays at time of hire
• Monday -- Friday work schedule. We are open from 7:30 to 5:00PM

Pay Range

$22.00 - $26.50 hour

Equal Opportunity Employer

D&W is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are unable to apply online due to a disability, please contact the Human Resources Department at 315-253-2324 for further assistance.

D&W has been in business since 1976 and an employee owned company since 2021. Our success is built on the talents, efforts and ideas of our employees. In addition to our corporate headquarters in Auburn, NY we have 8 branch locations in NY, NJ, MA, OH, and CO. Our benefits include weekday hours, paid time off, health and life insurance, Employee Stock Ownership Plan (ESOP), 401K + match, and employee discounts.