Customer Service Representative Part-time (Nanty Glo)

PennCrest Bank; Pennsylvania; Hybrid; USD 17,000 - 20,000; Part time

Benefits offered by this job

Medical & dental

Disability insurance

Life insurance

Retirement plan

Paid time off

Job summary

PennCrest Bank is seeking a part-time Customer Service Representative for our Nanty Glo office. The CSR will perform various banking functions in line with Bank policies and regulations, delivering exceptional service to our customers.

Key duties include processing teller transactions, assisting with loan payments and new accounts, and promoting bank products while maintaining accuracy and security. Strong communication and attention to detail are essential in this role.

Qualifications

• Introductory training program completion and comprehension test.
• Strong verbal and written communication, professional interaction.
• Excellent organizational, analytical, and interpersonal skills.
• Strong attention to detail and accuracy.
• Proficient in word processing and spreadsheet software.

Responsibilities

• Deliver exceptional customer service and build relationships.
• Process teller transactions, deposits, cashing checks, endorsements.
• Process loan payments and assist customers with opening accounts.
• Balance and maintain teller drawer with currency, coins, and checks.
• Educate customers on bank products and services.
• Ensure compliance with banking regulations and confidentiality.

Skills

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Organizational skills

Analytical skills

Education

High School Diploma or GED

Tools

MS Word

MS Excel

Job description

Description

PennCrest Bank is seeking a part-time Customer Service Representative (CSR) for our Nanty Glo office.

The CSR is responsible for performing a variety of banking functions in compliance with Bank policies, procedures, and regulations. Key responsibilities include, but are not limited to:

• Delivering exceptional customer service and building positive customer relationships.
• Processing teller transactions, including accepting deposits, cashing checks, and verifying transaction accuracy, amounts, and endorsements.
• Processing loan payments and assisting customers with opening new accounts.
• Maintaining and balancing the teller drawer, including currency, coin, and checks, to ensure accuracy and accountability.
• Educating customers on and promoting the Bank's products and services to meet their financial needs.
• Ensuring compliance with all applicable banking regulations, policies, and procedures while maintaining confidentiality and security standards.

Benefits

• Medical and dental coverage
• Short and long-term disability
• Life insurance
• Retirement Savings Plan
• Paid Time Off (PTO)
• 12 Paid Holidays
• Career planning and goal setting program

Requirements

A high school diploma or equivalent (GED), one to three months related experience and/or training, or equivalent combination of education and experience is required.

Additional qualification and requirements include:

• Successful completion of an introductory training program and comprehension test
• Strong verbal and written communication skills, with the ability to interact professionally with customers and colleagues.
• Excellent organizational, analytical, and interpersonal skills.
• Strong attention to detail and a high degree of accuracy.
• Proficient in of word processing and spreadsheet software.

PennCrest BANK is an Equal Opportunity Employer/Disabled/Veterans.

In order to provide equal employment and advancement opportunities to all individuals, employment decisions at PennCrest will be based on merit, qualifications, and abilities. PennCrest does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, or protected veteran status.