Customer Service Representative (Part-Time - Hybrid)

KOWA AMERICAN Corporation; New York (NY); On-site; USD 25,000 - 39,000; Part time

Job summary

Evolving Solution Services in New York, NY is seeking a part-time Customer Service Representative to support U.S. operations from a hybrid work setting.

The role focuses on processing orders, coordinating release orders, invoicing, and reporting while delivering strong customer service. The ideal candidate will have a high school diploma (associate degree preferred), 2+ years in import logistics coordination, and bilingual English/Japanese abilities.

Qualifications

• High school diploma or GED required.
• Associate degree in logistics, supply chain, or business preferred.
• Bilingual in English and Japanese (written and verbal) strongly preferred.
• Minimum of 2 years of import logistics coordination experience.
• Experience with shipping documentation, carriers, and warehouse operations preferred.

Responsibilities

• Process customer orders and release orders accurately.
• Prepare monthly sales, inventory, and operations reports.
• Support forecasting by tracking trends and providing data.
• Generate and process customer invoices.
• Respond to inquiries and resolve order-related issues.
• Coordinate with U.S. operations and logistics teams.

Skills

Communication skills

English proficiency

Microsoft Office

Education

High school diploma or GED

Associate degree preferred

Tools

SAP ERP

Shipping documentation systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative (Part-Time - Hybrid)

NY, New York, NY, US

JOB DESCRIPTION

FLSA Status: Non-Exempt, Part-time (20 hours/week)

Schedule: 25 hours per week (3 days in office/2 days remote)
Reports To: Logistics & Customer Operations Manager
Location: Hybrid (NY Office)

Job Summary

The Customer Service Representative provides support for U.S. operations by managing customer orders, coordinating release orders, and ensuring accurate invoicing and reporting. This role serves as a key point of contact for customers, supporting day-to-day inquiries and order-related activities while assisting with forecasting and maintaining operational data. The position plays an important role in ensuring efficient processes, accurate documentation, and a high level of customer service.

• Process customer purchase orders (POs) accurately and in a timely manner


• Coordinate and process release orders to support efficient order fulfillment


• Prepare and maintain monthly reports related to sales, inventory, and operations


• Support forecasting activities by tracking trends and providing relevant data


• Generate and process customer invoices, ensuring accuracy and completeness


• Provide overall customer service support for U.S. operations, including responding to inquiries and resolving order-related issues

Other Responsibilities

Perform other duties as assigned and modified at the manager’s discretion.

• High school diploma or GED required; associate degree or coursework in logistics, supply chain, or business preferred.


• Bilingual in English and Japanese (written and verbal) strongly preferred


• Minimum of 2 years of import logistics coordination experience preferred.


• Experience working with shipping documentation, carriers, and warehouse operations preferred.

Qualifications & Competencies

• Strong written and verbal communication skills in English.


• Working knowledge of SAP or similar ERP systems.


• Strong organizational skills with attention to detail.


• Ability to manage multiple priorities in a fast-paced environment.


• Proficiency in Microsoft Office applications.