Customer Service Representative (Part Time)

Mr. Handyman (New); Katy (TX); On-site; USD 25,000 - 35,000; Part time

Benefits offered by this job

PTO and Holidays

Vision and Dental

Retirement Plan

Life Insurance

Job summary

Mr. Handyman (New) in Katy, Texas, is looking for a dedicated Office Professional to enhance our service excellence. This role involves managing schedules, communicating with customers, and ensuring excellent service delivery.

The ideal candidate will possess 7+ years of office experience and demonstrate exceptional communication skills. We offer a competitive pay range of $25,000 to $35,000, flexible hours, and a comprehensive benefits package, including PTO and retirement plans.

Qualifications

• 7+ years of experience in an office setting.
• Strong problem-solving abilities.
• Excellent communication and phone skills.

Responsibilities

• Manage inbound/outbound customer communications.
• Organize work and schedules for Service Professionals.
• Ensure high customer satisfaction and quality of work.
• Deliver solutions and communicate project expectations.

Skills

Customer communication

Organization

Problem-solving

Office software proficiency

Job description

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• And so much more…

Your Responsibilities as an Office Professional

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Follow-up estimates, jobs completed, and ensure payment is collected
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
• Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.

What We Want From You

• Culture alignment
• Construction Sales Experience
• Rockstars only
• Bought into the vision

To Succeed in this Role

• Be highly organized and detail-oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Be a self-starter
• Have computer experience with Office Software

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 7+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills
• Construction‑related company experience
• Sell experience needed

Benefits & Pay

The pay range for this position is $25,000 to $35,000, depending on your experience, plus bonuses.

• 20+ hours a week guarantee (Seeking to develop a full-time position).
• Work schedule Monday to Friday
• PTO and Holidays
• Vision and Dental
• Retirement Plan
• Life Insurance