Customer Service Representative

Mr. Handyman (New); City of White Plains (NY); On-site; USD 27,552 - 41,328; Full time

Job summary

Mr. Handyman (New) is seeking an organized, friendly Office Professional for a fast-paced office environment in the White Plains area. You will manage inbound and outbound communications, schedule Service Professionals, and help guide customers through their projects.

This role emphasizes problem-solving, professional communication, and delivering a best-in-class customer experience daily. A background check is required, and compensation includes a pay range with bonus potential.

Qualifications

• Live within the area.
• Have 2+ years of experience in an office setting.
• Solving problems must come easily to you.
• Complete a background check.
• Professional communication and phone skills.

Responsibilities

• Lead management and scheduling – inbound and outbound customer communications while organizing work and managing schedules for Service Professionals.
• Making recommendations and managing expectations with customers – guide them through projects and help manage expectations.
• Create life-long customers – deliver a great experience that wows every customer using the Mr. Handyman Way.

Skills

Customer service

Office software

Organizational skills

Communication skills

Tools

Microsoft Office

Excel

Job description

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• And so much more…

Your Responsibilities as an Office Professional

• Lead management and Scheduling – you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers – You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Create Life-Long Customers – Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
• Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.

What We Want From You

• Culture alignment
• Rockstars only
• Bought into the vision
• Meets our expectations, which are…]

To Succeed in this Role

• Be highly organized and detail oriented
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Be a self-starter
• Have computer experience with Office and Excel

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

Benefits & Pay

The pay range for this position is $20.00 to $30.00 + bonus and is dependent on your experience.