Customer Service Representative (Part-Time)

Dayton Freight Lines, Inc.; Gahanna (OH); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Competitive weekly pay

Customized training program

Professional work environment

Quick advancement

Modern facilities

Job summary

Dayton Freight Lines, Inc. is looking for a Customer Service Representative in Gahanna, Ohio. The role involves assisting customers with inquiries, preparing bills of lading, and maintaining communication with drivers and management. Applicants should have strong Microsoft Office skills, excellent attention to detail, and be able to handle a high volume of phone calls. The job offers morning and evening shifts, competitive weekly pay, and opportunities for quick advancement in a professional environment.

Qualifications

• Must be skillful in Microsoft Office Programs.
• Excellent keyboarding skills required.
• Experience in a fast-paced environment with attention to detail.
• Handling high volume phone calls is essential.
• Exceptional communication and customer service skills needed.

Responsibilities

• Assist customers with a variety of inquiries.
• Take and deliver messages for management.
• Provide assistance to drivers.
• Prepare bills of lading and delivery receipts.
• Maintain excellent communication with customers and interline companies.

Skills

Microsoft Office Programs

Keyboarding skills

Attention to detail

Experience with high volume phone calls

Exceptional communication skills

Customer service skills

Job description

Overview

• Morning and Evening Shifts available***
• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filing

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Morning and Evening Shifts available***