Customer Service Representative (Part-Time)

Dayton Freight Lines, Inc.; Jackson (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Stable and growing organization

Competitive weekly pay

Quick advancement

Customized training program

Professional and positive work environment

Modern facilities

Job summary

Dayton Freight Lines, Inc. in Jackson, Michigan seeks a Customer Service Representative to assist customers with various inquiries, including freight pickup requests and tracking shipments. This role requires excellent communication and customer service skills, as well as proficiency in Microsoft Office.

The ideal candidate will thrive in a fast-paced environment and be responsible for maintaining effective communication with both external and internal customers.

Benefits include competitive pay and a supportive work environment.

Qualifications

• Proficient in Microsoft Office Programs.
• Excellent keyboarding skills.
• Ability to work in a fast-paced environment with attention to detail.
• Experience handling high volume of phone calls.
• Exceptional communication and customer service skills.

Responsibilities

• Assist customers with freight inquiries, pickup requests, and rate quotes.
• Communicate with internal and external customers effectively.
• Prepare bills of lading and maintain communication with drivers.

Skills

Microsoft Office Programs

Keyboarding skills

Attention to detail

Handling high volume of phone calls

Communication skills

Customer service skills

Job description

Overview

Shift available: 2:30 PM - 8:00 PM***

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquiries including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May Be Asked To Assist With

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• Morning and Evening Shifts available***

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.