Customer Service Representative (Part-Time)

Dayton Freight Lines; Leoni Township (MI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Stable and growing organization

Competitive weekly pay

Customized training program

Professional work environment

Modern facilities

Job summary

Dayton Freight Lines is seeking Customer Service Representatives in Leoni Township, Michigan, to assist customers with various inquiries related to freight. Ideal candidates will excel in communication, be detail-oriented, and handle a high volume of calls efficiently.

The role involves tasks like providing support to the Service Center Manager, interacting with drivers, and maintaining effective communication with both internal and external customers. The company offers a dynamic work environment with opportunities for quick advancement and professional training.

Qualifications

• Skillful in Microsoft Office Programs.
• Excellent keyboarding skills.
• Experience in fast-paced environments with attention to detail.
• Experience with handling high volumes of phone calls.
• Exceptional communication and customer service skills.

Responsibilities

• Assist customers with freight pickup requests and rate quotes.
• Deliver messages for Service Center Manager and Account Managers.
• Assist Drivers and prepare bills of lading.
• Maintain communication with customers and companies.
• Assist with payroll, data entry, and freight reports.

Skills

Microsoft Office Programs

Excellent keyboarding skills

Attention to detail

High volume phone call handling

Exceptional communication

Customer service skills

Job description

Overview

***Shift available: 2:30 PM - 8:00 PM***

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

***Morning and Evening Shifts available***