Customer Service Representative (Part-Time)

Dayton Freight Lines; Gahanna (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Dayton Freight Lines is seeking Customer Service Representatives for their Gahanna, Ohio location. This role involves assisting customers with inquiries like freight pickups and rate quotes while maintaining excellent communication.

The ideal candidate is skillful in Microsoft Office, excels in a fast-paced environment, and possesses exceptional communication and customer service skills. Morning and evening shifts are available, with a focus on a professional, positive work environment.

Qualifications

• Experience with a fast-paced environment required.
• Must have excellent communication and customer service skills.
• Skillful in Microsoft Office programs.

Responsibilities

• Assist customers with inquiries including freight requests and tracing.
• Provide assistance to the Service Center Manager.
• Maintain communication with external and internal customers.

Skills

Microsoft Office Programs

Keyboarding skills

Attention to detail

High volume phone handling

Communication skills

Customer service skills

Job description

Overview

Morning and Evening Shifts available

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to DriversPrepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reportsDriver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Morning and Evening Shifts available