Customer Service Representative (Part-Time)

Dayton Freight Lines; Lowell (IN); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k)

Weekly pay

Advancement opportunities

Training program

People-centered culture

Job summary

Dayton Freight Lines in Lowell, IN is seeking a Customer Service Representative to assist customers with freight pickup requests, rate quotes, charges, and shipment tracing. The role supports Service Center and Account Managers and collaborates with drivers to ensure accurate billing and delivery documentation.

The candidate should excel in a fast-paced setting, possess strong communication skills, and be proficient with Microsoft Office.

Qualifications

• Proficiency with Microsoft Office
• Excellent keyboarding skills
• Experience in fast-paced environments with strong attention to detail
• Experience handling a high volume of phone calls
• Strong communication and customer service skills

Responsibilities

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account Managers
• Provide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain communication with external and internal customers and interline companies
• May assist with payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filing

Skills

MS Office

Keyboarding

Attention to detail

Phone etiquette

Customer service

Job description

Overview

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities
• 401(k)

Responsibilities

Customer Service Representatives are responsible for assisting Dayton Freight customers with a variety of inquires including freight pickup requests, rate quotes or freight charges, hot shipments, shipment tracing and appointments or special requests.

• Assist the Service Center Manager
• Take and deliver messages for the Service Center Manager and Account ManagersProvide assistance to Drivers
• Prepare bills of lading and delivery receipts
• Maintain excellent communication with external and internal customers as well as interline companies

May be asked to assist with:

• Payroll
• Data entry
• Freight reports
• Driver collect reports
• Billing and filling

Qualifications

• Skillful in Microsoft Office Programs
• Excellent keyboarding skills
• Has worked in a fast paced environment and has excellent attention to detail
• Experience with handling a high volume of phone calls
• Exceptional communication and customer service skills

Benefits

• Stable and growing organization
• Competitive weekly pay
• Quick advancement
• Customized training program
• Professional, positive and people-centered work environment
• Modern facilities

Physical Demands

This position requires the ability to perform administrative and clerical tasks in an office and Service Center environment. Duties may include prolonged sitting, standing, walking, light lifting, reaching, and handling office materials or freight-related items, with occasional entry into dock or trailer areas as needed. * The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.