Customer Service Representative - Packaging Distribution

UFP Industries, Inc; Flower Mound (TX); Vor Ort; USD 50.000 - 100.000; Vollzeit

Benefits dieser Stelle

Medical insurance

401(k) plan with company match

Paid vacation and holidays

Zusammenfassung

UFP Industries, Inc. in Flower Mound, TX, is seeking a Customer Service Representative - Packaging Distribution to build positive account relationships, process orders accurately, and support sales with proactive follow-up.

You will coordinate with customers, sales teams, and operations to maintain stock levels, resolve pricing and delivery questions, and document order status. Proficiency with Microsoft Office is required.

Qualifikationen

• Associate's degree preferred.
• Minimum of two years of customer service experience.
• Preferred knowledge of packaging and packaging distribution.

Aufgaben

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company's management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required
• Performs other duties as required

Kenntnisse

Customer service

Packaging knowledge

Packaging distribution experience

Ausbildung

Associate's degree preferred

Tools

Microsoft Office

Excel

Word

Outlook

Jobbeschreibung

Job Summary

The Customer Service Representative - Packaging Distribution is responsible for developing and maintaining positive account relationships by functioning as a customer service contact in order to meet customer expectations and increase profits both internally and externally.

Principle Duties and Responsibilities

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company's management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required
• Performs other duties as required

Qualifications

• Minimum of an associate's degree preferred
• Minimum of two years of customer service experience
• Preferred protective packaging knowledge
• Preferred packaging distribution experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications

Hourly/Salary Pay Range

$50,000 - $100,000 annually dependent on experience* *pay range may be adjusted depending on cost of living

Bonus/Incentive Pay

For hourly positions with incentive pay: Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, and trip rate bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits currently offered to our employees

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

The Company is an Equal Opportunity Employer.