Customer Service Representative - Packaging Distribution

UFP Industries, Inc; Grand Rapids Charter Township (MI); Vor Ort; USD 50.000 - 100.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Health savings account with company

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program

Educational reimbursement

Wellness programs

Zusammenfassung

UFP Industries, Inc. in Michigan is seeking a Customer Service Representative for Packaging Distribution to build and maintain positive account relationships while supporting sales and operations.

You will respond to pricing, billing, delivery questions, manage orders in our system, and coordinate with internal teams and vendors to ensure accurate records and timely service. As a member of a diverse team, you will use Microsoft Office tools daily and work closely with sales, operations and

Qualifikationen

• Associate degree preferred.
• Minimum of two years of customer service experience.
• Preferred protective packaging knowledge.
• Preferred packaging distribution experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications.

Aufgaben

• Develop and maintain positive account relationships with customers and internal teams.
• Respond promptly to questions regarding pricing, billing, delivery, purchase orders and follow up requests.
• Maintain clear communication on order status, delays and resolutions.
• Process customer transactions and maintain accurate order records in the management system.
• Enter and maintain product specifications, units of measure and pricing.
• Communicate with internal departments and external vendors to address customer needs.
• Assist in resolving accounts receivable problems and opportunities.
• Prepare reports and maintain records as required.

Kenntnisse

Customer service

Ausbildung

Associate degree preferred

Tools

Microsoft Office

Excel

Word

Outlook

Jobbeschreibung

Job Summary

The Customer Service Representative - Packaging Distribution is responsible for developing and maintaining positive account relationships by functioning as a customer service contact in order to meet customer expectations and increase profits both internally and externally.

Principle Duties and Responsibilities

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company's management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required
• Performs other duties as required

Qualifications

• Minimum of an associate's degree preferred
• Minimum of two years of customer service experience
• Preferred protective packaging knowledge
• Preferred packaging distribution experience.
• Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications

Hourly/Salary Pay Range

$50,000 - $100,000 annually dependent on experience* *pay range may be adjusted depending on cost of living

Bonus/Incentive Pay

For hourly positions with incentive pay: Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, and trip rate bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided.

Benefits currently offered to our employees

• Medical insurance
• Health savings account with company contribution
• Dental insurance
• Vision insurance
• Basic and voluntary life insurance
• Disability insurance
• 401(k) plan with company match
• Paid vacation and holidays
• Stock purchase program with employee discount
• Educational reimbursement
• Wellness programs and challenges
• Other supplemental benefits

The Company is an Equal Opportunity Employer.