Customer Service Representative - Packaging Distribution

UFP Industries, Inc.; Flower Mound, Jeffersonville, Grand Rapids, Las Vegas (TX, IN, MI, NV); On-site; USD 50,000 - 100,000; Full time

Job summary

UFP Industries, Inc. is seeking a Customer Service Representative in Packaging Distribution to manage and nurture positive account relationships.

The role interfaces with customers, sales teams, vendors, and internal operations to ensure proper stocking and timely responses on pricing, billing, delivery, and orders. The position requires at least an associate's degree and two years of customer service experience, with preferred knowledge in protective packaging and distribution.

Qualifications

• Minimum of an associate's degree preferred.
• Minimum of two years of customer service experience.
• Preferred protective packaging knowledge.
• Preferred packaging distribution experience.

Responsibilities

• Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.
• Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.
• Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.
• Process customer transactions and maintain accurate order records in the company's management system.
• Accurately enter and maintain product specifications, units of measure, and pricing.
• Conducts price comparisons and communicates information as required
• Communicates with internal departments and external vendors to address customer needs.
• Assists in resolving accounts receivable problems and opportunities.
• Prepares various reports and maintains records as required
• Performs other duties as required

Skills

Customer service

Packaging knowledge

Education

Associate's degree

Tools

Microsoft Excel

Job description

Customer Service Representative - Packaging Distribution### Customer Service Representative - Packaging DistributionApply: Flower Mound, TX (Enterprise): Jeffersonville, IN (589): Grand Rapids, MI: Lone Butte, AZ: Las Vegas, NV: Full time: Posted Yesterday: End Date: December 1, 2026 (26 days left to apply): R23393**Job Summary**The Customer Service Representative - Packaging Distribution is responsible for developing and maintaining positive account relationships by functioning as a customer service contact in order to meet customer expectations and increase profits both internally and externally. **Principle Duties and Responsibilities*** Works directly with customers, sales teams, vendors, and internal operations to ensure adequate stocking levels of product.* Responds promptly and professionally to customers' questions regarding pricing, billing, delivery, purchase orders, and follow up requests.* Maintain clear communications with customers and internal teams regarding order status, delays, and resolutions.* Process customer transactions and maintain accurate order records in the company's management system.* Accurately enter and maintain product specifications, units of measure, and pricing.* Conducts price comparisons and communicates information as required* Communicates with internal departments and external vendors to address customer needs.* Assists in resolving accounts receivable problems and opportunities.* Prepares various reports and maintains records as required* Performs other duties as required **Qualifications*** Minimum of an associate's degree preferred* Minimum of two years of customer service experience* Preferred protective packaging knowledge* Preferred packaging distribution experience.* Working knowledge of Microsoft Office, including Excel, Word, Outlook and other software for business applications### Hourly/Salary Pay Range: $50,000 - $100,000 annually dependent on experience\\* \\*pay range may be adjusted depending on cost of living Bonus/Incentive PayFor hourly positions with incentive pay: Incentive pay may be available for certain job roles and may include piece rate incentives, weekly production bonuses, and trip rate bonuses. A discretionary annual bonus based on Company and business unit performance may also be provided. Benefits currently offered to our employees: • Medical insurance • Health savings account with company contribution • Dental insurance • Vision insurance • Basic and voluntary life insurance • Disability insurance • 401(k) plan with company match • Paid vacation and holidays • Stock purchase program with employee discount • Educational reimbursement • Wellness programs and challenges • Other supplemental benefits*The Company is an Equal Opportunity Employer.*