Customer Service Specialist — Packaging & Manufacturing

Packaging Corporation of America; Waco (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid vacation

Paid holidays

401k with company match

Job summary

Packaging Corporation of America (PCA) in Texas seeks a Customer Service Representative to provide superior service by handling orders, inquiries, pricing, and scheduling. You will respond to product availability, freight rates, and delivery dates, while resolving billing adjustments and ensuring accurate invoicing through collaboration with sales and production teams.

The role requires high school education, 2 years in customer service with order-entry experience, and proficiency in Word,

Qualifications

• Education equivalent to high school diploma required.
• Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system, and maintaining / building strong positive customer business relationships.
• Strong working knowledge of computer systems including experience with Microsoft Word, Excel, and Outlook.

Responsibilities

• Receive, process, and track assigned orders through to scheduling, coordinating with internal departments to ensure on-time delivery and accurate invoicing.
• Communicate significant information regarding customer accounts and orders to Sales Representatives and other internal teams.
• Coordinate customer requests for product specifications, availability, shipping, quotes, and samples.
• Serve as a link between customer and design, sales and production teams to meet customer requirements including scheduling production and delivery dates.
• Investigate and resolve customer complaints including billing issues and escalate when needed.
• Manage on-hand inventory levels and reconcile to customer orders, forecast and just-in-time schedules; perform month-end inventories.

Job description

Packaging Corporation of America (PCA) in Texas seeks a Customer Service Representative to provide superior service by handling orders, inquiries, pricing, and scheduling. You will respond to product availability, freight rates, and delivery dates, while resolving billing adjustments and ensuring accurate invoicing through collaboration with sales and production teams.

The role requires high school education, 2 years in customer service with order-entry experience, and proficiency in Word,