Customer Service Representative-Packaging

ProAmpac Holdings, Inc.; Lenexa (KS); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Insurance

401(k) with match

Paid time off

Onsite gym

Employee discounts

Job summary

ProAmpac Holdings, Inc. in Lenexa, KS is seeking a Customer Service Representative onsite to manage customer orders from entry through shipment.

You will collaborate with planning, production, sales, and other teams to balance customer needs with plant priorities and ensure on-time delivery. The role involves coordinating with sister plants and external manufacturers, scheduling shipments, monitoring SOI inventory, and developing customer reports.

Qualifications

• Enter customer orders accurately and in compliance with accounting requirements.
• Collaborate with planning and production to prioritize, expedite, and manage orders and changes.
• Coordinate with sister plants and external manufacturers to support production.
• Schedule shipments and optimize load building to meet on-time, in-full requirements while minimizing freight costs.
• Monitor customer-specific inventory programs (SOI) and provide timely updates on inventory and order status.
• Develop and maintain customer-specific reports and communicate updates to customers, sales, and operations.
• Serve as plant representative in customer reviews and support visits, training, and orientation.
• Coordinate new product and copy changes from development through initial shipment.
• Partner with Graphics to ensure priorities, information, and timelines are met.
• Assist broker accounts and Corporate Credit with accounts receivable issues.
• Participate in continuous improvement initiatives and cross-functional projects.

Responsibilities

• Enter and manage customer orders accurately and timely in accordance with accounting requirements.
• Collaborate with planning and production to prioritize, expedite, and manage orders and change requests.
• Coordinate with sister plants and external manufacturers to support production requirements.
• Schedule shipments and optimize load building to meet on-time, in-full requirements while minimizing freight costs.
• Monitor customer-specific inventory programs (SOI) and provide timely updates on inventory levels, order status, and production changes.
• Develop and maintain customer-specific reports and communicate updates to customers, sales, and operations.
• Serve as a plant representative in customer status reviews and support customer visits, training, and orientation.
• Coordinate new product and copy changes from development through initial shipment.
• Partner with Graphics to ensure priorities, information, and timelines are met.
• Support broker account management and assist Corporate Credit with accounts receivable issues.
• Participate in continuous improvement initiatives and cross-functional projects.

Job description

Description

Customer Service Representative (Onsite in Lenexa, KS)

About the Opportunity

We are seeking a detail-oriented and dependable Customer Service Representative to support our Lenexa plant. This role manages customer orders from entry through shipment while partnering with planning, production, sales, and other teams to balance customer needs with plant priorities.

Key Responsibilities

• Accurately and timely enter and manage customer orders in accordance with accounting requirements.

• Collaborate with planning and production to prioritize, expedite, and manage orders and change requests.

• Coordinate with sister plants and external manufacturers as needed to support production requirements.

• Schedule shipments and optimize load building to meet on-time, in-full requirements while minimizing freight costs.

• Monitor customer-specific inventory programs, including Supplier Owned Inventory (SOI), and provide timely updates on inventory levels, order status, and production changes.

• Develop and maintain customer-specific reports and communicate updates to customers, sales, and operations.

• Serve as a plant representative in customer status reviews and support customer visits, training, and orientation.

• Coordinate new product and copy changes from development through initial shipment.

• Partner with Graphics to ensure priorities, information, and timelines are met.

• Support broker account management and assist Corporate Credit with accounts receivable issues.

• Participate in continuous improvement initiatives and cross-functional projects.

What We Offer

• Opportunity to support critical quality and food-safety functions

• Medical, dental, life, disability, and travel insurance

• Immediately vested 401(k) with company match

• Paid time off

• Onsite gym access

• Opportunities for employee involvement in decision-making

• Collaborative environment where your contributions make a direct impact

• Employee perks and supplier discounts

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Job Category: Customer Service Full-Time