Customer Experience Associate - Full-Time

The Staff Pad; Lenexa (KS); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Profit sharing

SEP IRA

Medical benefits

Dental benefits

Vision benefits

Growth opportunities

Job summary

The Staff Pad has partnered with a reputable, family-owned distributor of low-voltage electronics to hire a Customer Experience Associate for their Lenexa, KS location. This role blends customer service, sales support, and warehouse duties to keep day-to-day operations running smoothly.

Reporting to the Branch Manager, you will be the link between customers, sales, vendors, and internal teams, ensuring a seamless customer experience and efficient branch processes.

Qualifications

• Experience in customer service, inventory, or ERP systems.
• Proficiency with CRM systems and Microsoft Office.
• Strong communication and organizational skills.

Responsibilities

• Assist customers in person and over the phone with orders, quotes, and inquiries.
• Manage returns, exchanges, and warranty claims.
• Communicate proactively to resolve issues quickly.
• Qualify and route inbound leads (calls, email, web, walk-ins).
• Maintain accurate CRM/ERP records and follow-ups.
• Prepare quotes and support the sales process through close.
• Maintain organized systems, tools, and documentation.
• Support vendor coordination and onboarding efforts.
• Identify inefficiencies and suggest improvements.
• Pick, pack, ship, receive, and stock inventory.
• Maintain a clean showroom and warehouse.
• Step in as needed to keep operations running smoothly.

Skills

Customer service

CRM systems

Microsoft Office

Tools

ERP systems

Job description

Customer Experience Associate - Full-Time

Lenexa, United States | Posted on 10/08/2026

• Work Experience Experience in customer service
• City Lenexa
• State/Province Kansas
• Country United States

Job Description

The Staff Pad has partnered with a reputable,family-owned distributor of low-voltage electronics to hire an experiencedCustomer Experience Associate for their Lenexa, KS location.

This role plays an important part in supportingcustomers, enabling sales, and keeping day-to-day branch operations runningsmoothly.

Reporting to the Branch Manager, the CustomerExperience Associate is central to branch operations, blending customerservice, sales support, and warehouse operations into one dynamic role.You’ll serve as a key link between customers, sales,vendors, and internal teams, helping ensure seamless experience and efficientbranch operations.

Schedule: Full-Time

What You’ll Do

This is an active role in a fast-paced showroom and warehouseenvironment.

Key Responsibilities

Customer Service

• Assistcustomers in person and over the phone with orders, quotes, and inquiries
  
• Managereturns, exchanges, and warranty claims
  
• Communicateproactively to resolve issues quickly
  
• Qualifyand route inbound leads (calls, email, web, walk-ins)
  
• Maintainaccurate CRM/ERP records and follow-ups
  
• Preparequotes and support the sales process through close
  

Operations & Process

• Maintainorganized systems, tools, and documentation
  
• Supportvendor coordination and onboarding efforts
  
• Identifyinefficiencies and suggest improvements
  

Warehouse Support

• Pick,pack, ship, receive, and stock inventory
  
• Maintaina clean, safe showroom and warehouse
  
• Stepin as needed to keep operations running smoothly
  

What We Are Looking For

Education and Experience

• Experiencein customer service, inventory, or ERP systems
  
• Experiencewith Microsoft Office and CRM systems
  

Additional Skills and Attributes

• Strongcommunication, organizational, multitasking and prioritizing skills
  
• Attentionto detail with a strong sense of urgency
  
• Self-motivated, quick to learn, dependable and accountable
  
• Abilityto lift up to 70 lbs occasionally
  

Why this Opportunity?

• Competitivepay + performance incentives
  
• Profitsharing & retirement (SEP IRA)
  
• Medical,dental, and vision benefits
  
• Growthopportunities and promote-from-within culture
  

Ifyou’re someone who enjoys being hands-on, building strong relationships, andtaking pride in getting things done right, this is an opportunity to become anessential part of a growing team. You’ll have the chance to make a meaningfulimpact, grow your skills, and build a rewarding career in a supportive,family-oriented environment.