Customer Service Representative - Outbound B2B - Hybrid

TTEC; Tempe (AZ); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Mon-Fri schedule

Career development

Inclusive culture

Performance bonus

Benefits package

Job summary

TTEC is hiring a B2B Customer Service Representative and Lead Qualifier in Tempe, AZ. You will engage small business customers through structured outbound consultations, support solutions with the sales team, and document needs across multiple systems.

The role offers a hybrid work arrangement after training, with business-to-business hours (Mon-Fri) to preserve weekends, a commitment to career development, and an inclusive, globally connected culture.

Qualifications

• At least 1 year of customer service experience in a call center environment.
• Strong verbal communication skills for B2B interactions.
• Experience with outbound dialing systems or high volume calling.
• Comfort navigating multiple applications during live conversations.
• Proven ability to document customer needs and outcomes across systems.

Responsibilities

• Conduct outbound calls to engage business customers through structured, customer-focused conversations.
• Follow call flows and quality standards while personalizing interactions.
• Accurately document customer needs and outcomes across multiple systems.
• Collaborate with sales and support teams to ensure smooth handoffs.
• Adapt quickly within an evolving business environment while maintaining quality conversations.

Skills

Customer service

Outbound calling

Active listening

Communication

Multi-system navigation

Education

High school diploma or equivalent

Job description

Your potential has a place here with TTEC's award-winning employment experience. As a B2B Customer Service Representative and Lead Qualifier in Tempe, AZ, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

What You'll Be Doing

Are you energized by outbound conversations and building strong customer connections? In this role, you'll leverage your call center and customer service experience to engage warm leads through structured, outbound consultations with small business customers. Partnering with a sales team, you'll help uncover business needs and support solutions that save customers time and streamline their day to day operations. Your ability to approach each conversation with curiosity, clarity, and care will help deliver thoughtful, consistent customer experiences.

During a Typical Day, You'll

• Conduct outbound calls to engage business customers through structured, customer focused conversations
• Follow established call flows and quality standards while personalizing interactions
• Accurately document customer needs and outcomes across multiple systems
• Collaborate with sales and support teams to ensure smooth handoffs
• Adapt quickly within an evolving business environment while maintaining quality conversations

What You Bring To The Role

• At least 1 year of customer service experience in a call center environment
• High school diploma or equivalent
• Experience with outbound dialing systems or high volume calling
• Comfort navigating multiple applications during live customer conversations
• Clear, professional communication skills for business to business interactions

What You Can Expect

• Opportunity to work hybrid following training based on performance
• Business-to-Business hours with a Monday to Friday schedule so you can take your weekends back
• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $18.50 per hour plus performance bonus opportunities (up to $1000 monthly for top performers)
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, with 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day- and it starts with the talent behind the experience.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and so we see it as strong.

Primary Location

US-AZ-Tempe

Job

Sales / Business Development