B2B Customer Service Lead — Outbound Specialist (Hybrid)

TTEC; Tempe (AZ); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hybrid work

Mon-Fri schedule

Career development

Inclusive culture

Performance bonus

Benefits package

Job summary

TTEC is hiring a B2B Customer Service Representative and Lead Qualifier in Tempe, AZ. You will engage small business customers through structured outbound consultations, support solutions with the sales team, and document needs across multiple systems.

The role offers a hybrid work arrangement after training, with business-to-business hours (Mon-Fri) to preserve weekends, a commitment to career development, and an inclusive, globally connected culture.

Qualifications

• At least 1 year of customer service experience in a call center environment.
• Strong verbal communication skills for B2B interactions.
• Experience with outbound dialing systems or high volume calling.
• Comfort navigating multiple applications during live conversations.
• Proven ability to document customer needs and outcomes across systems.

Responsibilities

• Conduct outbound calls to engage business customers through structured, customer-focused conversations.
• Follow call flows and quality standards while personalizing interactions.
• Accurately document customer needs and outcomes across multiple systems.
• Collaborate with sales and support teams to ensure smooth handoffs.
• Adapt quickly within an evolving business environment while maintaining quality conversations.

Skills

Customer service

Outbound calling

Active listening

Communication

Multi-system navigation

Education

High school diploma or equivalent

Job description

TTEC is hiring a B2B Customer Service Representative and Lead Qualifier in Tempe, AZ. You will engage small business customers through structured outbound consultations, support solutions with the sales team, and document needs across multiple systems.

The role offers a hybrid work arrangement after training, with business-to-business hours (Mon-Fri) to preserve weekends, a commitment to career development, and an inclusive, globally connected culture.