Customer Service Representative (Order Processing)

TEKsystems; United States; On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Tuition reimbursement

On-site training center

Cross-training opportunities

Job summary

TEKsystems seeks a detail-oriented Customer Service Representative to join our Madison, WI team. You will support customers and sales reps by processing custom orders, providing quotes, troubleshooting, and coordinating with Engineering and Warehouse Operations.

New hires start as Order Processing Representatives, gaining hands-on experience with our systems and products while receiving comprehensive training. This role offers strong problem-solving and customer support growth.

Qualifications

• 1+ year of customer service, order entry, or related experience.
• Proficient with Microsoft Outlook and Excel.
• Able to learn technical products and apply analytical thinking.
• High School Diploma or equivalent.

Responsibilities

• Process and enter customer orders accurately and efficiently.
• Provide sales support to customers and outside sales representatives.
• Prepare quotes and assist with order management activities.
• Expedite orders and coordinate updates with customers.
• Troubleshoot customer concerns and resolve service-related issues.
• Collaborate with Engineering, Warehouse, and other internal departments.
• Maintain detailed customer records in SAP and other business systems.
• Communicate professionally via phone, email, and internal platforms.
• Ensure high levels of accuracy and attention to detail in all transactions.

Skills

Customer service

Order entry

Outlook

Excel

Technical products

Education

High School Diploma

Tools

SAP

Job description

About the Role

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team in Madison, WI. This is not a traditional high-volume call center position. In this role, you'll support customers and sales representatives by processing custom orders, providing quotations, troubleshooting issues, and collaborating with internal teams including Engineering and Warehouse Operations.

New hires will begin as Order Processing Representatives, gaining hands‑on experience with our systems, products, and processes while receiving extensive training. This is an excellent opportunity for someone who enjoys problem-solving, learning technical products, and providing exceptional customer support.

Key Responsibilities

• Process and enter customer orders accurately and efficiently
• Provide sales support to customers and outside sales representatives
• Prepare quotes and assist with order management activities
• Expedite orders and coordinate updates with customers
• Troubleshoot customer concerns and resolve service‑related issues
• Collaborate with Engineering, Warehouse, and other internal departments
• Maintain detailed customer records in SAP and other business systems
• Communicate professionally via phone, email, and internal platforms
• Ensure high levels of accuracy and attention to detail in all transactions

Required Qualifications

• Minimum of 1 year of customer service, order entry, or related experience
• Strong computer skills, including Microsoft Outlook and Excel
• Ability to learn technical products and apply analytical thinking
• High School Diploma or equivalent

Training & Development

• Comprehensive 12-week training program
• On‑site training center and dedicated training staff
• Cross‑training opportunities
• Tuition reimbursement and educational assistance

Job Type & Location

This is a Contract to Hire position based out of Waunakee, WI.

Pay and Benefits

The pay range for this position is $23.21 - $23.21/hr.

Eligibility requirements apply to some benefits and may depend on your jobclassification and length of employment. Benefits are subject to change and may besubject to specific elections, plan, or program terms. If eligible, the benefitsavailable for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post‑tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long‑term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Workplace Type

This is a fully onsite position in Waunakee,WI.

Application Deadline

This position is anticipated to close on Aug 24, 2026.

About TEKsystems

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.