Sales Support Representative

TEKsystems; Hoffman Estates (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO / Vacation

Job summary

TEKsystems in Hoffman Estates, IL is seeking a Sales Support Representative to join a growing customer service team serving North America. This role suits someone with strong customer service and technical aptitude looking for a long-term career path with advancement opportunities.

You will provide multi-channel support, process parts and repair orders, generate quotes, maintain records, and collaborate with Operations, Logistics, Accounting, and Technical Support to ensure accurate, timely

Qualifications

• 2+ years of customer service experience.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Outlook, Excel, and Word.
• Excellent computer skills and ability to navigate multiple systems.

Responsibilities

• Provide exceptional customer support via phone, email, and other channels.
• Process and verify spare parts and repair orders.
• Generate customer quotes and provide order status updates.
• Maintain customer account information and records.
• Handle order changes and communicate updates across departments.
• Partner with Operations, Logistics, Accounting, and Technical Support teams.
• Resolve customer issues and ensure timely follow-up.
• Perform data entry and administrative tasks with a high degree of accuracy.

Skills

Customer service

Communication skills

Computer skills

Microsoft Outlook

Excel

Team collaboration

Education

Associate's or Bachelor's degree

Tools

ERP/CRM software

Job description

Join a Global Leader in Robotics & Automation We’re seeking a Sales Support Representative to join a growing customer service team supporting customers across North America. This is an excellent opportunity for someone with strong customer service and technical aptitude who is looking for a long-term career path with opportunities for advancement.

What You’ll Do

• Provide exceptional customer support via phone, email, and other communication channels
• Process and verify spare parts and repair orders
• Generate customer quotes and provide order status updates
• Maintain customer account information and records
• Handle order changes and communicate updates across departments
• Partner with Operations, Logistics, Accounting, and Technical Support teams
• Resolve customer issues and ensure timely follow-up
• Perform data entry and administrative tasks with a high degree of accuracy

What We’re Looking For

*Required Qualifications:*

• 2+ years of customer service experience
• Strong written and verbal communication skills
• Excellent computer skills and ability to navigate multiple systems
• Proficiency with Microsoft Outlook, Excel, and Word
• Strong multitasking, organization, and attention to detail

*Preferred Qualifications:*

• Call center experience
• Order entry, quoting, or parts-related experience
• ERP/CRM software experience
• Associate’s or Bachelor’s degree
• Automotive, manufacturing, aerospace, technical, or IT experience

Training & Growth

• Comprehensive 3-week training program
• Dedicated mentor assigned after training
• Clear opportunities for internal advancement and career growth
• Many employees move into other departments and leadership opportunities

Work Environment

• Modern, professional office environment
• Team-oriented culture with strong collaboration
• Onsite cafeteria and outdoor seating area
• Business casual dress code
• Supportive leadership and ongoing development opportunities

Schedule

Monday-Friday, 8:00 AM - 5:00 PM CST

Job Type & Location

This is a Contract to Hire position based out of Hoffman Estates, IL.

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Hoffman Estates, IL.

Application Deadline

This position is anticipated to close on Aug 21, 2026.

About TEKsystems

We’re a partner in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.