Customer Service Representative

TEKsystems; Kohler (WI); Hybrid; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Disability benefits

Health Spending Account (HSA)

Transportation benefits

Time Off / PTO

Job summary

TEKsystems is seeking a Sales Associate Coordinator in Kohler, WI to support post-sale customer operations. The role focuses on resolving billing and invoicing issues and aiding order lifecycle management in a hybrid, contract-to-hire capacity.

You will communicate with customers via email, assist internal teams, and handle multiple priorities in a fast-paced environment. Qualifications include a high school diploma and exposure to SAP or Salesforce is a plus.

Qualifications

• High School Diploma required.
• Associate degree preferred.
• Experience in customer service and invoicing is a plus.
• Familiarity with SAP or Salesforce is preferred.

Responsibilities

• Resolve billing and invoicing issues.
• Support order management activities.
• Communicate with customers primarily via email, with some phone interaction.
• Coordinate with internal teams to resolve issues promptly.
• Manage multiple priorities in a fast-paced environment.

Skills

Customer service

Invoicing

Order management

Communication

Problem solving

Time management

Education

High School Diploma

Associate degree

Tools

SAP

Salesforce

Job description

Sales Associate Coordinator

We are seeking a Sales Associate Coordinator to join a growing team supporting post-sale customer operations. This role is responsible for resolving customer service and invoicing issues, ensuring a seamless experience from order entry through shipment and invoicing.

Compensation

• Contract Pay: $21-$22/hour
• Conversion Pay: $21-$23/hour

Location & Schedule

• Hybrid work environment
• Onsite 3 days per week (typically Tuesday, Wednesday, and Thursday, with some flexibility)
• Core hours: 8:00 AM - 5:00 PM
• Required lunch break
• Some schedule flexibility available

Position Overview

This role is similar to a Project Coordinator and focuses on supporting customers throughout the order lifecycle. Responsibilities include:

• Resolving billing and invoicing issues
• Supporting order management activities
• Communicating with customers primarily through email, with occasional phone interaction
• Coordinating with internal teams to ensure timely issue resolution
• Managing multiple priorities in a fast-paced environment

The team supports:

• Distributor channel partners (B2B)
• Direct customer accounts (customer-facing B2B support)

What We're Looking For

• Strong customer service mindset and willingness to learn
• Ability to thrive in a fast-paced, high-pressure environment
• Excellent organizational and prioritization skills
• Strong communication and problem-solving abilities
• Knowledge in business, supply chain, finance, invoicing, or operations preferred
• High School Diploma required

Preferred Qualifications

• Associate degree
• Experience using SAP and/or Salesforce

Team & Growth Opportunity

• Team of approximately 20 professionals
• Recent leadership growth within the department
• Excellent entry point into the organization with strong opportunities for advancement

Many employees have successfully progressed from this team into areas such as:

• Supply Chain
• Finance
• Logistics
• Other operational and business functions

Employment Type

This position is intended to be contract-to-hire, though conversion timing may extend beyond six months based on business needs.

Key Skills

• Customer Service
• Customer Support
• Operations Support
• Troubleshooting
• Order Management
• Call Center / Service Environment Experience

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Kohler, WI.

Pay and Benefits

The pay range for this position is $21.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

• Hybrid position in Kohler,WI.

Application Deadline

This position is anticipated to close on Jul 23, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.