Customer Service Representative - Onsite or Remote

First PREMIER Bank/PREMIER Bankcard; Sioux Falls (SD); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

Full medical benefits

Dental and vision coverage

Generous time off including PTO/Sick/”

401(k) match up to 5%

Employee wellness program

Volunteer hours

Job summary

PREMIER Bankcard in Sioux Falls, SD is hiring for a customer service role handling inbound calls about our products and services. The position emphasizes understanding company policies, maintaining a highly professional demeanor, and delivering excellent customer satisfaction, even when assisting customers with less-than-perfect credit.

The role includes extensive paid training (up to 3 weeks) and ongoing development opportunities, with on-site work and remote options available within 50 miles

Qualifications

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.
• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success!

Skills

Phone etiquette

Customer service

Bilingual English/Spanish

Job description

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Location

Sioux Falls, SD

Shift

Varying shift options available

Job Status

Full-Time and Part-Time

Pay

$17.00-18.90/hour starting, additional monthly incentives available

Company

PREMIER Bankcard

Fluent bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.

Work Site

This job is offered on-site in Sioux Falls and remote. Note: Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

• Full Time: Monday-Friday 12:30pm-9:00pm, Every Third Saturday 8:00am-4:30pm
• Full-Time: Monday-Friday 12:00pm-9:00pm, Every Third Saturday 8:00am-4:30pm
• Part Time: Monday-Friday 2pm-9pm, Every Third Saturday 8:00am-4:30pm
• No Sundays!

About the Role

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Training

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success!

Pay

Base wage starting at $17-18.90/hr. with opportunities to increase take home pay.

• Top 75% of associates are eligible for incentives
• Career path from Associate I to Associate IV - each step earning an increase in pay
• Earn up to an additional $3.50/hr. when working non-traditional hours
• Bilingual skills are compensated in the form of a 10% differential
• Flex Scheduling opportunity for top performers

Competitive Benefits Package

• Full medical benefits for 20+ hours/week
• FREE dental and vision coverage
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) - dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• We have an emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work.
• Career advancement opportunities is a way PREMIER leaders show they care.
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.