Customer Service Representative

First PREMIER; South Dakota; On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Full medical benefits for 20+ hours

Dental and vision coverage

PTO and Sick Pay

Bonus Days

401(k) match

Employee Wellness Program

Volunteer hours

Job summary

PREMIER Bankcard is seeking a Customer Service Representative to handle inbound calls at the Dakota Dunes, SD site. You will follow established policies, aim for high customer satisfaction, and maintain a professional phone presence while assisting customers with product details.

The role offers varied shifts, extensive paid training, and a competitive benefits package. Bilingual skills earn a 10% differential, with on-site work and relocation considerations.

Qualifications

• Proven ability to handle customer inquiries with professionalism.
• Strong communication and listening skills.
• Comfort with following documented policies and procedures.

Responsibilities

• Answer inbound calls about products and services.
• Demonstrate professional phone presence and courtesy.
• Ensure customer satisfaction and resolve issues per policies.
• Participate in team meetings and training sessions.

Skills

Phone communication

Customer service

Policy adherence

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Tools

CRM software

Job description

## Customer Service RepresentativeApplyremote type: On-Sitelocations: Dakota Dunes, SDtime type: Full timeposted on: Posted 4 Days Agojob requisition id: R-370At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.**Job Description:****Location:** Dakota Dunes, SD **Shift:** Varying shift options available **Job Status:** Full-Time and Part-Time **Pay:** $17.25-19.15/hour starting, additional monthly incentives available **Company:** PREMIER Bankcard**Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.****Work Site** This job is offered on-site in Dakota Dunes. Employees must live within 50 miles of a PREMIER location or plan on relocating.**Shift Options*** **Full-Time:** Monday-Friday **12:00pm-9:00pm**, Every Other Saturday 8:00am-4:30pm or Monday-Friday **12:30pm-9:00pm**, Every Other Saturday 8:00am-4:30pm* **Part Time:** Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm* No Sundays!**About the Role*** Answer inbound calls about our products and services.* Understand policies and procedures used for daily operations.* Take accountability for customer satisfaction with a highly professional demeanor.* Demonstrate a strong phone presence while assisting those with less than perfect credit.* Achieve high satisfaction on customer surveys.* Participate in team meetings.**Training*** Extensive paid training program, up to 3 weeks in length.* Ongoing training opportunities for future success!**Pay** Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.* Top 75% of associates are eligible for incentives* Career path from Associate I to Associate IV – each step earning an increase in pay* Earn up to an additional $3.50/hr. when working non-traditional hours* Bilingual skills are compensated in the form of a 10% differential* Flex Scheduling opportunity for top performers**Competitive Benefits Package*** Full medical benefits for 20+ hours/week* FREE dental and vision coverage* Generous time off plans including PTO, Sick Pay, and Bonus Days* 401(k) – dollar-for-dollar match up to 5% of total compensation* Special discounts and offers for events at the Denny Sanford PREMIER Center* Employee Wellness Program* Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year* Fun Employee Parties**Our Culture*** We have an emphasis on personal success, respect, health, wellness, fun and giving back* Employees are rewarded, valued, and celebrated for hard work.* Career advancement opportunities is a way PREMIER leaders show they care.* Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.