Customer Service Representative

First PREMIER Bank/PREMIER Bankcard; Dakota Dunes (SD); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Full medical benefits

Dental and vision coverage

Generous PTO and Bonus Days

401(k) match

Employee Wellness Program

Volunteer hours

Fun employee events

Job summary

First PREMIER Bank/PREMIER Bankcard is seeking staff for on-site roles in Dakota Dunes, SD. The position offers full- and part-time hours with shifts including daytime options and no Sundays, starting pay of $17.25–$19.15 per hour plus monthly incentives.

Highlights include comprehensive benefits, bilingual differential opportunities, paid training up to 3 weeks, and a clear career path with incentives and an emphasis on customer satisfaction and teamwork.

Qualifications

• Answer inbound calls about products and services.
• Understand policies and procedures used for daily operations.
• Maintain a highly professional demeanor with customers.

Responsibilities

• Answer inbound calls about PREMIER Bankcard products and services.
• Understand and apply company policies and procedures.
• Ensure customer satisfaction with a professional approach.
• Demonstrate strong phone presence when assisting customers.
• Strive for high satisfaction on customer surveys.
• Participate in team meetings.

Skills

Customer service

Phone presence

Professional demeanor

Team collaboration

Job description

At First PREMIER Bank and PREMIER Bankcard, we’ve created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work. We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions. Considered one of the nation’s strongest financial organizations, we’ve achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.

Job Description

Location

Dakota Dunes, SD

Shift

Varying shift options available

Job Status

Full-Time and Part-Time

Pay

$17.25-19.15/hour starting, additional monthly incentives available

Company

PREMIER Bankcard

Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.

Work Site

This job is offered on-site in Dakota Dunes. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

• Full-Time: Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm
• Part Time: Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm
• No Sundays!

About The Role

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Training

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success!

Pay

Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.

• Top 75% of associates are eligible for incentives
• Career path from Associate I to Associate IV – each step earning an increase in pay
• Earn up to an additional $3.50/hr. when working non-traditional hours
• Bilingual skills are compensated in the form of a 10% differential
• Flex Scheduling opportunity for top performers

Competitive Benefits Package

• Full medical benefits for 20+ hours/week
• FREE dental and vision coverage
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• We have an emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work.
• Career advancement opportunities is a way PREMIER leaders show they care.
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.