New Customer Center Representative

PREMIER Bankcard, LLC in; Dakota Dunes (SD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical benefits for 20+ hours/week

Dental and vision coverage

Paid time off and bonus days

401(k) – match up to 5%

Employee wellness program

Volunteer hours

Job summary

PREMIER Bankcard is seeking a New Customer Center Representative to handle inbound calls about our products and services from Dakota Dunes, SD. The role offers full-time and part-time options with generous benefits and paid training.

Base pay starts at $17.25–$19.15 per hour, with monthly incentives and potential for increased take-home pay through non-traditional hours and bilingual differential. On-site work, within 50 miles of PREMIER locations.

Qualifications

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence with customers.

Responsibilities

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting customers with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Skills

Bilingual (English/Spanish)

Job description

New Customer Center Representative (Administrative)

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hardwork.

We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of ourepic celebrations andemployeerecognitions.

Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and ourcommunities.

Job Description:

Location

Dakota Dunes, SD

Shift

Varying shift options available

Job Status

Full-Time and Part-Time

Pay

$17.25-19.15/hour starting, additional monthly incentives available

Company

PREMIER Bankcard

Fluent Bilingual skills (English/Spanish) are compensated in the form of a 10% differential. Bilingual skills are not required.

Work Site

This job is offered on-site in Dakota Dunes. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options

Full-Time

Monday-Friday 12:00pm-9:00pm, Every Other Saturday 8:00am-4:30pm or Monday-Friday 12:30pm-9:00pm, Every Other Saturday 8:00am-4:30pm

Part Time

Monday-Friday 2pm-9pm, Every Other Saturday 8:00am-4:30pm

No Sundays!

About the Role

Answer inbound calls about our products and services.

Understand policies and procedures used for daily operations.

Take accountability for customer satisfaction with a highly professional demeanor.

Demonstrate a strong phone presence while assisting those with less than perfect credit.

Achieve high satisfaction on customer surveys.

Participate in team meetings.

Training

Extensive paid training program, up to 3 weeks in length.

Ongoing training opportunities for future success!

Pay

Base wage starting at $17.25-19.15/hr. with opportunities to increase take home pay.

Top 75% of associates are eligible for incentives

Career path from Associate I to Associate IV – each step earning an increase in pay

Earn up to an additional $3.50/hr. when working non-traditional hours

Bilingual skills are compensated in the form of a 10% differential

Flex Scheduling opportunity for top performers

Competitive Benefits Package

• Full medical benefits for 20+ hours/week
• FREE dental and vision coverage
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

We have an emphasis on personal success, respect, health, wellness, fun and giving back

Employees are rewarded, valued, and celebrated for hard work.

Career advancement opportunities is a way PREMIER leaders show they care.

Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more.