Customer Service Representative - Odessa

Hunting Energy Services; Odessa (TX); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Hunting Energy Services is seeking a Customer Service Representative for our Odessa, TX location. You will handle quotations, sales orders, and coordinate with multiple departments to deliver excellent service to our customers.

Responsibilities include maintaining product and pricing knowledge, following approved pricing policies, and ensuring timely communication about orders. This on-site role supports warehouse operations and strives for total customer satisfaction.

Qualifications

• High school diploma or better.
• Experience with MRP systems.
• Customer service experience is preferred.

Responsabilités

• Prepare quotes, write sales orders, and relay order information.
• Maintain knowledge of Hunting Energy Services products and pricing.
• Coordinate with other departments to fulfill orders and service customers.
• Attend bi-weekly production meetings and update order status.
• Manage order fulfillment and inventory in D365.
• Provide around-the-clock customer service as needed.
• Ensure total customer satisfaction in interactions with customers.

Connaissances

Team Player

Formation

High School diploma

Outils

MRP system

Description du poste

Customer Service Representative - Odessa

Job Category: Sales/Marketing/Distribution

Requisition Number: CUSTO001884

• Posted : October 12, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Odessa, TX 79765, USA

Description

2.0 Job Description and Responsibilities:

The Customer Service Representative duties and responsibilities include but are not limited to:

2.1 Formulate quotations at customer request, write sales orders, and relay pertinent order information to customers. Coordinate with other departments on handling sales orders and providing service to customers. Perform numerous functions as contained in the Customer Service Department work instructions.

2.2 Maintain a complete and thorough knowledge of all company products and services.

2.3 Implement all approved pricing policies and procedures.

2.4 Promote and maintain company goodwill in all business and personal contacts with the public.

2.5 Cooperate and coordinate with personnel of other department/divisions seeking or utilizing his/her assistance as necessary to accomplish mutual or dependent goals.

2.6 Prepare and submit Customer Complaint and Lost Business Reports in compliance with relevant work instructions and routes them to the appropriate personnel or department.

2.7 Attend bi-weekly production meetings via Teams. Provides updated information on active orders and notification of all the newly acquired orders. Directs other personnel and informs proper departments of priority status on the day’s production schedule. Directs schedule changes when necessary to accommodate customer expedited deliveries.

2.8 Perform around the clock customer service on a rotational basis or as directed by supervisor.

2.9 Review all job-related cost summaries and advise PCE Service Manager of any questionable or unreasonable cost assignments.

2.10 Receive finished goods after being manufactured.

2.11 Place finished goods into inventory physically and electronically in D365.

2.12 Pull finished goods from inventory as indicated on router and update in D365.

2.13 Label pulled orders with customer information as indicated on router.

2.14 Operate warehouse equipment including forklift, pallet jack, etc.

2.16 Maintain cleanliness and organization of the finished goods area.

2.17 Exercises discretion and independent judgement with respect to order management to assure Total Customer Satisfaction with Hunting's customer base. This responsibility does not include acceptance or rejection judgement pertaining to workmanship or quality of product.

Qualifications

Behaviors

Required

Team Player

: Works well as a member of a group

Education

Required

High School or better.

Experience

Required

Previous experience with MRP system

Preferred

Previous experience with internet sales

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.