Customer Service Representative - NOT Remote

CARPENTER & BLACK SMITH FURNITURE, INC.; Sacramento (CA); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

CARPENTER & BLACK SMITH FURNITURE, INC. in Sacramento is seeking a Customer Service Representative to communicate with customers, identify needs, process orders, and escalate complaints to ensure a great service experience.

The ideal candidate is friendly, computer savvy, and remains calm under pressure, with bilingual English and Spanish skills and experience in order processing. This role emphasizes teamwork, documentation of interactions, and meeting personal and team quotas, with

Qualifications

• Bachelor's degree in Business, Admin, or related field or equivalent.
• 1+ year experience in customer service or similar role.
• 1+ year experience in order processing.
• Bilingual English/Spanish.
• Strong communication and active listening skills.

Responsibilities

• Review daily shipping log, create bills of lading, and pass to warehouse to ship orders.
• Handle high volume inbound calls and emails.
• Identify reason for customer calls, collect information, and provide solutions.
• Reference premade scripts for various customer service topics.
• Build rapport and relationships using best practices in customer service.
• Document all customer interactions in the system.
• Meet personal and team quotas.
• Attend trainings to maintain up-to-date skills and knowledge.
• Perform other duties as assigned.

Skills

Excellent phone & verbal communication

Multi-tasking

Highly organized

Attention to detail

Active listening

CRM software

Bilingual English/Spanish

Education

Bachelor's Degree in Business/Administration/Communication or equivalent

Tools

Customer management software

Job description

Job Description

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process orders, escalation complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Review daily shipping log, create bills of lading, pick demands, and provide to warehouse to ship orders
• Receive a high volume of inbound calls and emails
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge
• Perform other duties as assigned

Qualifications

• Bachelor's Degree in relevant field of study (Business, Business Administration, Communication) or equivalent
• 1+ years of proven experience as a Customer Service Representative or in a similar role
• 1+ years of experience in order processing
• Bilingual (English and Spanish)
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Ability to multi-task
• Highly organized with the ability to prioritize projects and manage time effectively
• Attention to detail and accuracy