Customer Service Representative (NO proof of Vaccination required)

Path Arc; Whittier (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A well-established company is seeking a Customer Service Representative to assist clients with their inquiries and provide product information. This role emphasizes excellent communication skills, empathy, and problem-solving abilities while supporting a positive customer experience. It offers flexible hours and opportunities for growth within the organization.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Flexible hours

Tremendous upward mobility into management

Qualifications

• Previous experience in customer support, sales, or related field required.
• Excellent communication skills over multiple platforms.
• Ability to listen actively and resolve customer inquiries.

Responsibilities

• Answer and manage incoming calls, emails, chats.
• Record and organize customer interactions.
• Provide excellent customer care and problem resolution.

Skills

Excellent communication

Customer-focused

Time management

Multitasking

Active listening

Education

Prior experience in customer support or related field

Tools

Basic computer skills

Job description

Customer Service Representative (NO proof of Vaccination required)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)