Customer Service Representative (NO proof of Vaccination required)

Path Arc; San Diego (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company seeking a Customer Service Representative to efficiently handle client inquiries while ensuring an excellent customer experience. Responsibilities include answering calls, managing communications, and maintaining customer satisfaction with opportunities for upward mobility. The role also offers flexibility and remote options.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Flexible hours

Tremendous upward mobility

Qualifications

• Previous experience in customer support or related field required.
• Excellent communication skills over the phone and other platforms.
• Customer-focused for positive experience.

Responsibilities

• Manage incoming calls, emails, and chats for customer inquiries.
• Strive to exceed personal and team target goals.
• Record and organize customer interactions and account changes.

Skills

Excellent customer care

Active listening

Multitasking

Basic computer skills

Time management

Job description

Customer Service Representative (NO proof of Vaccination required)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)