Customer Service Representative (NO proof of Vaccination required)

Path Arc; Temecula (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company in the customer service field is hiring a Customer Service Representative to assist clients and resolve inquiries. The role emphasizes communication, empathy, and problem-solving skills while providing flexible work options including remote positions. Candidates should have prior customer support experience and a focus on delivering positive customer experiences.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Tremendous upward mobility into management positions

Flexible hours

Qualifications

• Previous experience in customer support or client services.
• Excellent communication over phone and digital platforms.
• Basic computer skills.

Responsibilities

• Answer and manage incoming calls, emails, and chats.
• Provide correct answers and troubleshooting methods for customer inquiries.
• Record and organize customer interactions.

Skills

Excellent customer care

Communication skills

Multitasking

Active listening

Job description

Customer Service Representative (NO proof of Vaccination required)

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

Customer Service Job Duties and Responsibilities

• Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
• Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
• Ability to learn and follow all customer service procedures and policies
• Strive to meet and go above personal and team target goals
• Record, organize and file customer interactions and account changes
• Able to up-sell if needed
• Able to schedule call back and appoints to resolve customer needs

Customer Service Job Requirements and Qualifications

• Previous experience in customer support, client services, sales, or a related field
• Excellent at communicating over the phone and other communication platforms
• Basic computer skills and experience
• Able to multitask
• Excellent time management and prioritization skills
• Ability to listen actively, relay information, and answer questions and/or concerns.
• Customer-focused for positive customer experience and resolution
• Health Insurance (dental and vision included)
• Excellent retirement plan
• Tremendous upward mobility into other positions and management
• Flexible hours
• Remote Position(s) available (work from home)