Customer Service Representative – Network Team

Essential Hub, LLC; Sandy, Northern (UT, KY); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Modern office setting

Food provided

Growth opportunities

Wellness programs

Work-from-home days

Job summary

eHub, a forward-thinking technology company in Sandy, Utah, is seeking a Network Team professional to pair merchants with ideal 3PL partners within our growing network. You will vet potential clients through detailed video calls, tailor matches to profiles, and help onboard new 3PLs while conducting Quarterly Business Reviews to foster strong partnerships.

Join a collaborative team focused on growth and innovation, with a modern office environment and opportunities to contribute to fulfillment

Responsibilities

• Assess merchants and 3PLs to facilitate precise matches.
• Engage in deep-dive conversations to understand requirements.
• Ensure optimal pairings based on profiles and needs.
• Maintain a professional yet approachable demeanor in all interactions.
• Promote a positive team culture aligned with eHub's values.
• Set and achieve personal quarterly goals to enhance development.

Job description

eHub is a medium business in Sandy, UT. We are professional, agile, innovative and our goal is to revolutionize fulfillment optimization for merchants and third-party logistics (3PL) providers.

Our work environment includes:

• Modern office setting
• Food provided
• Modern office setting
• Growth opportunities
• Wellness programs
• Food provided
• Work-from-home days

About our Business:

eHub is an innovative technology company dedicated to revolutionizing fulfillment optimization for merchants and third-party logistics (3PL) providers. Our cutting-edge platform streamlines and enhances the entire fulfillment process, empowering businesses to deliver exceptional customer experiences efficiently and cost-effectively.

Job Summary:

Join our Network Team and take a pivotal role in pairing merchants with the ideal 3PL partners based on specific needs. You will vet potential clients through detailed video calls and strategically match them to 3PLs within our network. As you grow in your knowledge of the industry, this position will also involve onboarding new 3PLs and conducting Quarterly Business Reviews to foster strong partnerships.

Key Responsibilities:

• Assess unique aspects of merchants and 3PLs to facilitate precise matches.
• Engage in deep-dive conversations to fully understand each party’s requirements.
• Ensure optimal pairings of merchants and 3PLs based on their profiles and needs.
• Maintain a professional yet approachable demeanor across all interactions.
• Promote a positive team culture that aligns with eHub’s values.
• Set and accomplish personal quarterly goals to enhance professional development.

Success Indicators:

• eHub Platform Proficiency:Fully grasp how our network can benefit both merchants and 3PLs.
• Interpersonal Excellence:Effectively engage on video calls to extract critical business insights, ensuring ideal partnerships.
• Industry Expertise:Show a thorough understanding of logistics and fulfillment dynamics and how eHub addresses these challenges.
• Innovative Contributions:Proactively suggest enhancements to our platform to keep eHub competitive.
• Customer Impact:Drive customer satisfaction and loyalty by consistently exceeding expectations and aiding their success.
• Organizational Skills:Skillfully manage conversations, capture essential details, and maintain comprehensive records without relying on a script.
• Professional Demeanor:Uphold a warm, friendly, and professional manner during all interactions.
• Communication Skills:Possess exceptional written and verbal communication skills to effectively connect with partners and clients.

Benefits of Working at eHub:

• Become part of an innovative team reshaping the logistics and fulfillment landscape.
• Enjoy a flexible, collaborative work environment that supports creativity and personal growth.
• Benefit from competitive salary, comprehensive health benefits, retirement plans, and generous paid time off.
• Access numerous opportunities for career advancement and professional development in our rapidly growing company.