Logistics Tech Support Specialist

Essential Hub, LLC; Sandy, Northern (UT, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Generous paid time off

Job summary

eHub in Sandy, UT is seeking a Customer Support Representative to help customers and partners using eHub Ship and integrating with our API.

You will master tools, guide customers, prioritize tickets, and collaborate with Account Management while maintaining a professional and friendly demeanor. The role emphasizes initiative, industry knowledge, and delivering value to both customers and the company.

Qualifications

• 2 years in a Customer Support role or similar in a tech-driven environment.
• Ability to analyze details and provide clear, accurate responses.
• Excellent written and verbal communication with customers and partners.

Responsibilities

• Master the tools and systems available to customers and guide them on maximizing value.
• Foster relationships and collaborate with the Account Management team.
• Develop expertise in use cases for each tool and system to inform recommendations.
• Prioritize and manage tickets based on business impact and feasibility.
• Engage with customers, partners, and colleagues in a professional yet friendly manner.
• Contribute to a positive team culture aligned with company values.
• Set and pursue quarterly personal goals to grow professionally.

Skills

Customer support

Analytical thinking

Communication

Tools

CRM systems

Ticketing software

Job description

eHub in Sandy, UT is seeking a Customer Support Representative to help customers and partners using eHub Ship and integrating with our API.

You will master tools, guide customers, prioritize tickets, and collaborate with Account Management while maintaining a professional and friendly demeanor. The role emphasizes initiative, industry knowledge, and delivering value to both customers and the company.