Customer Support Specialist

Essential Hub, LLC; Sandy, Northern (UT, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Generous paid time off

Job summary

eHub in Sandy, UT is seeking a Customer Support Representative to help customers and partners using eHub Ship and integrating with our API.

You will master tools, guide customers, prioritize tickets, and collaborate with Account Management while maintaining a professional and friendly demeanor. The role emphasizes initiative, industry knowledge, and delivering value to both customers and the company.

Qualifications

• 2 years in a Customer Support role or similar in a tech-driven environment.
• Ability to analyze details and provide clear, accurate responses.
• Excellent written and verbal communication with customers and partners.

Responsibilities

• Master the tools and systems available to customers and guide them on maximizing value.
• Foster relationships and collaborate with the Account Management team.
• Develop expertise in use cases for each tool and system to inform recommendations.
• Prioritize and manage tickets based on business impact and feasibility.
• Engage with customers, partners, and colleagues in a professional yet friendly manner.
• Contribute to a positive team culture aligned with company values.
• Set and pursue quarterly personal goals to grow professionally.

Skills

Customer support

Analytical thinking

Communication

Tools

CRM systems

Ticketing software

Job description

eHub is an innovative technology company dedicated to revolutionizing fulfillment optimization for merchants and third-party logistics (3PL) providers. Our cutting-edge platform streamlines and enhances the entire fulfillment process, empowering businesses to deliver exceptional customer experiences efficiently and cost-effectively.

Job Summary

As a Customer Support Representative at eHub, you will play a key role in delivering value to our customers and building lasting relationships. As a pivotal member of our team, you’ll engage with new customers and partners utilizing eHub Ship and integrating with our API.

Responsibilities

• Master the various tools and systems available to our customers, and guide them on maximizing their business potential.
• Foster customer relationships and work closely with our Account Management team
• Gain expertise in the use cases for each tool and system, allowing you to make informed recommendations and resolve issues effectively.
• Prioritize and manage tickets, considering business impact, customer needs, and technical feasibility.
• Approach customer, partner, and co-worker interactions with a professional yet friendly demeanor.
• Foster a positive team culture aligned with our company’s values.
• Set and achieve quarterly personal goals to drive your professional growth.

What Success Looks Like as a Customer Support Representative at eHub

• eHub Product Knowledge:Possess a comprehensive understanding of the eHub suite of solutions and their diverse applications.
• Responsiveness:Deliver swift and thorough responses to support our customers and partners with their integrations.
• Industry Knowledge:Demonstrate an in-depth grasp of the logistics and fulfillment industry, showcasing how the eHub platform meets customer needs within the sector.
• Adding Value to eHub Products:Anticipate customer needs and propose ideas to enhance our products, maintaining eHub’s competitive edge.
• Adding Value to Our Customers:Achieve customer satisfaction and loyalty by exceeding expectations and contributing to their operational success.
• Experience:2 years in a Customer Support role or similar position in a tech-driven environment
• Analytical Skills:Exceptional analytical and problem-solving abilities, coupled with keen attention to detail
• Communication:Outstanding written and verbal communication skills, essential for effective collaboration across all levels

Benefits of Working at eHub

• Dynamic and innovative team, passionate about revolutionizing the logistics and fulfillment industry.
• Flexible and collaborative work environment that nurtures creativity and personal growth.
• Competitive compensation and benefits, including health insurance, retirement plans, and generous paid time off.
• Opportunities for career advancement and professional development in our rapidly growing company.