Customer Service Representative - Natick Mall

brobstongroup.com - Jobboard; Natick (MA); On-site; USD 30,000 - 45,000; Full time

Job summary

The role at brobstongroup.com - Jobboard involves providing friendly and efficient customer support. You'll assist customers on the sales floor, manage transactions, and resolve issues using store technologies while promoting the rewards program.

We're looking for someone with strong interpersonal and communication skills, the ability to prioritize in a busy retail environment, and a willingness to adapt to variable schedules. Physical endurance is needed for a full shift.

Qualifications

• Strong interpersonal and communication skills for building relationships.
• Proficient with MS Windows, iOS, or Android systems.
• Ability to manage multiple tasks efficiently in a fast-paced environment.

Responsibilities

• Assist customers with various transactions and account needs.
• Demonstrate expertise in store technologies.
• Resolve customer issues professionally and promptly.

Skills

Interpersonal skills

Communication skills

Ability to prioritize tasks

Adaptability

Ability to lift items up to 25 pounds

Tools

MS Windows

iOS

Android

Job description

Summary

Provide friendly, efficient customer support on the sales floor by assisting customers with transactions and resolving issues. Use store technologies and systems to process orders and protect customer information while promoting the rewards program. Work collaboratively with team members to maintain positive customer experiences and adapt to variable schedules.

Responsibilities

• Assist customers with a variety of transactions and account needs
• Demonstrate expertise in store technologies and operating systems
• Defuse and resolve customer situations in a timely, professional manner
• Ensure the security and privacy of customer information
• Promote the rewards program and support team initiatives
• Foster trust, teamwork, and positive relationships with peers and leadership

Requirements

• Strong interpersonal and communication skills with the ability to build customer and team relationships
• Proficiency with MS Windows, iOS, Android, or similar systems
• Ability to prioritize multiple tasks in a fast-paced retail environment
• Flexibility to work variable schedules based on department needs
• Physical ability for continuous movement 6-8 hours per shift and to lift items up to 25 poundsAccountability, initiative, and a high level of ownership