Customer Service Representative - Oakbrook Center

brobstongroup.com - Jobboard; Oak Brook (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

brobstongroup.com - Jobboard seeks customer support staff in Oak Brook, IL. The role involves assisting customers with transactions, resolving issues, and using store technologies effectively.

The ideal candidate will possess strong interpersonal skills, work a flexible schedule, and ensure customer security. Job requires physical capability for continuous movement and occasional lifting.

Qualifications

• Strong interpersonal and communication skills with the ability to build relationships.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Ability to work a flexible schedule and prioritize tasks effectively.

Responsibilities

• Assist customers with transactions and inquiries.
• Operate and demonstrate expertise in store technologies.
• Resolve customer situations effectively.

Skills

Interpersonal and communication skills

Proficiency in multiple operating systems

Ability to prioritize multiple tasks

Job description

Summary

Provide friendly, efficient in-store support by handling customer transactions, resolving issues, and using store technologies. Inspire trust and teamwork while protecting customer information and promoting programs such as Nordstrom Rewards. Work a variable schedule based on business needs and support a positive customer experience.

Responsibilities

• Assist customers with a variety of transactions and inquiries.
• Operate and demonstrate expertise in store technologies and POS systems.
• Defuse and resolve customer situations in a timely and effective manner.
• Ensure the security and privacy of customer information through compliance and education.
• Promote customer programs and support team initiatives.

Requirements

• Strong interpersonal and communication skills with the ability to build relationships with customers, peers, and leadership.
• Proficiency in multiple operating systems such as MS Windows, iOS and Android.
• Ability to prioritize multiple tasks in a fast-paced environment and work a flexible schedule.
• Physical ability for continuous movement 6-8 hours, frequent bending and reaching, and occasional lifting up to 25 pounds.